Manager, Strategic Product Implementation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing oversight and direction to a team of implementation specialist and development expansion professionals who are focused on the successful and timely delivery of managed network services. Provide routine tracking & reporting related to the teams assigned workload to ensure leadership has a complete understanding of the organization’s performance related to the established goals, along with the challenges that impact the organization’s performance. Work collaboratively with internal stakeholders to evaluate and improve the service delivery processes along with the associated tools being leveraged. In this role it is critical for the incumbent to provide leadership and guidance to their assigned team members, while also taking ownership of more complex deployments that require a higher level of visibility due to their size or scope.

Job Description

Core Responsibilities

• Act as an escalation point for complex issues impacting the organization’s ability to meet customer timelines.
• Document service delivery processes and champion for the needed changes to improve the customer experience.
• Develop, define, and communicate team goals and managed the organizations overall performance.
• Create comprehensive project plans to be shared with internal and external customers.
• Lead and coordinate project staff and resources to ensure key milestones and contractual commitments are met.
• Continuously monitor project progress and report on measurable items, such as milestones and deliverables.
• Proactively communicate the status, issues, and risks involved in the project to all stakeholders.
• Conduct post-project evaluation and identify successful and unsuccessful project elements to identify areas of improvement.
• Interfaces with appropriate internal groups (i.e., sales, engineering, provisioning, construction, operations) communicate expectations and maintain alignment.
• Consistently exercise independent judgment and discretion in matters of significance impacting the delivery of service.  
• Coach and mentor team members.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Communication, Cross-Functional Project Management, Cross-Functional Teamwork, Customer Experience (CX), People Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.