Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
Learning Solutions Experience Specialist
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
That’s what makes us Roche.
The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensures end-to-end process completion in line with customer-focused principles to ensure the Roche People Practices work for the business.
The Opportunity
As a Learning Solutions Experience Specialist, you are responsible for executing Learning system data maintenance activities in a timely and accurate manner in support of Learning and more closely different event management business processes. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions. You need a broad understanding of global Learning processes and tools, as well as local and global downstream impacts on compliance, audits, and right-to-operate, as well as finance, IT, etc. This is coupled with strong customer focus, communication skills, and solution orientation.
Project Management Support: Deliver comprehensive support on project management tasks, covering planning, implementation, and execution phases.
Stakeholder Engagement: Develop and manage critical stakeholder relationships and communications with a proactive and customer-outcomes-oriented approach.
Collaboration and Coordination: Work effectively with team members, program owners, and vendors (both internal and external) to ensure seamless program execution.
Regulatory Compliance: Ensure compliance with regulatory requirements in line with country-specific and customer-specific regulations.
Financial Management: Manage purchase orders, review and authorize invoices, and track project expenses to ensure accurate and timely financial processes.
Service Delivery: Align service delivery and quality with the overarching objectives of the global People Support Solutions (PSS) organization, striving for high customer satisfaction.
Continuous Improvement: Consistently contribute to the enhancement of the Shared Service Center's performance and foster global consistency through collaborative efforts.
Who you are
We are seeing an individual with 1-3 years in learning, team service delivery, or customer care environment, with a university degree.
Skilled in Google Suite (Spreadsheets, Docs, Slides) and experienced with learning platforms or cloud-based learning management solutions.
Fluent in English, with additional languages like German, French, Italian, Spanish, Portuguese, Hungarian, or Chinese being a plus.
Experienced in project management and event coordination, capable of engaging high-level stakeholders.
Ability to work independently in a fast-paced, multicultural environment, handling multiple priorities and finance-related tasks accurately.
In exchange we provide you with
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche China consists of the full value chain of Pharmaceuticals and Diagnostics fields, from early research, clinical development, manufacturing to commercialization. With more than 7,000 employees, Roche China is now working to develop itself into Roche's third global strategic center after Basel and San Francisco, and making sustained efforts to fulfill its long-term commitment to China, so as to meet Chinese patients’ unmet needs.
Roche is an Equal Opportunity Employer.
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