Offer summary
Qualifications:
3-8 years of technical support experience, Outstanding oral and written communication skills, Experience with Windows, Linux, or Mac environments, Knowledge in either SIEM/SOAR, Identity Management, or Cloud Technologies, Proven troubleshooting skills at application and OS levels.
Key responsabilities:
- Provide 24/7 customer support globally
- Troubleshoot customer issues and identify root causes
- Collaborate with internal teams to resolve escalations
- Create knowledge articles and mentor others
- May work flexible shifts as needed