Client Manager

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

The primary purpose of the Account Manager II position is to originate and maintain revenue with our larger clients. These clients hire us under long-term contracts with the Account Manager and supporting staff providing energy expertise and services. Account Manager II manages complex energy issues and develops client relationships while promoting WFS products and services.

Persons in this position work independently and are expected to perform at an expert level in technical knowledge, negotiating skills, and communications. They are also expected to mentor the less experienced Account Managers and present our services to prospective clients at times.

Key Responsibilities:

• Originate core agency revenue through existing client relationships.
• Originate consulting revenue from Advisory Services projects through his/her existing client relationships.
• Originate revenue from other WFS products: natural gas supply, propane, diesel, #6 fuel oil, card services, new services in Mexico, and global services.
• Identify and pursue business development opportunities.
• Enhance the business relationship with our clients
• Lead internal teams to address issues related to business strategies, systems, processes, and/or procedures.
• Knowledge of interstate pipelines

Leadership Responsibility:

• The Account Manager does not have official supervisory responsibilities. However, the Account Manager often manages a team of people, such as other account managers, analysts, accounting, credit, contracts, and operations, to meet client needs.
• The Account Manager position is expected to assist with and, at times, lead several initiatives throughout the year that will enhance revenue. These initiatives may involve system enhancements, procedural changes, training others, business development, etc.
• The Account Manager position is expected to mentor others in the organization.

Education/ Training / Expertise:

• Bachelor’s Degree (BS, BA, etc.) Required. Math, business, engineering, economics, or finance are preferred—special consideration for a Master’s/MBA Degree.
• Six years or more experience in the energy and Gas industry
• Ability to think strategically about the client to provide additional value, which can translate into increased revenue for the company
• The following is a list of specialized training that is valuable to the Account Manager position:
• Professional Engineer certification, CPA, Certified Energy Manager, Certified Energy Auditor, Certified Energy Procurement,
• Strong interpersonal, negotiation, presentation, writing, and price risk management knowledge (gas and electric markets, financial tools) and Windows-based application software such as Word, Excel, Outlook, and PowerPoint.
• Regulatory knowledge, energy infrastructure, and sustainability.
• Problem-solving, mathematical, and organizational skills
• Communication skills, both written and verbal
• Team player who excels at performing in a collaborative environment, upbeat
• Ability to manage multiple highly complex projects
• Ability to think strategically about the client and find solutions to their issues
• The ability to drive internal change
• Ability to look for growth opportunities for the company (customer, sales, revenue, and/or technology

This position, by its nature, requires constant availability with frequent global contacts at unusual hours on a 7-day basis. A work schedule is an integral part of successful job performance. Because energy plays a critical role in client businesses, the Account Manager must be accessible to their clients for urgent calls at all hours of the day and all days of the week.

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