Program Manager, Operations

We are seeking a highly organized and driven Program Manager to report directly to the COO!  The Program Manager will assist in driving operational excellence and streamlining cross-functional initiatives that will help scale the business.  This individual will serve as a strategic project manager, collaborating closely with the Operations team and leadership across Stellar to ensure key that initiatives focused on optimizing standardization, scalability, and process simplification are thoughtfully prioritized and executed with precision, driving enhanced outcomes across the organization

What you’ll do:

• Act as a trusted resource to the COO, providing insights, recommendations, and support on business strategies, operational improvements, and critical decision-making.
• Lead 1-2 cross-functional projects per quarter under the direction of the COO or Operations VPs to improve standardization, simplify processes, or improve outcomes.  
• Assist in creating and maintaining detailed project plans, timelines, and risk management strategies for operations-related initiatives.
• Facilitate communication and alignment between the Operations team and other departments such as Growth, Product, Engineering, and Compliance.
• Track the success and impact of operational improvements.
• Hire, onboard, and oversee a team of contractors (temporary workers) to support key medical group and health plan operational initiatives. Ensure quality control and budget adherence for contractor-managed tasks.
• Support the preparation of presentations, reports, and strategic documents for the COO, ensuring accurate and clear communication.
• Work closely with Compliance to establish, update, and maintain operational policies and procedures.
• Assist the COO with facilitating meetings, off-sites, events and team retreats, including managing the preparation of agendas, materials, and post-event follow-ups.

As Program Manager you should have:

• You have at least 3-5 years of experience in program development and project management 
• Excellent project management and development experience, including the ability to manage/ juggle multiple priorities
• Excellent verbal and written communication skills, including the ability to write crisply and clearly to create SOPs, Policies, or to drive clarity on cross-functional items that have multiple perspectives. Able to summarize the most important aspects of an initiative or findings into an impactful presentation.
• Strong skills around listening, negotiation, and influence. This role will work with teams across Stellar and needs to be able to understand various points of view and then bring stakeholders from different teams and levels together to drive a path forward. 
• Strong ability to use data to identify best practices and areas of improvement 
• Strong working knowledge of Excel and other software tools
• Strong prioritization skills, including the ability to manage multiple priorities at once 
• Can think critically to solve tough problems and find scalable solutions 
• Excellent people skills and the ability to quickly form meaningful relationships with key stakeholders 
• Previous experience in healthcare is preferred - bonus points if you have worked in Value Based Care

Who will love this job:

• You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
• You are excited to build something from the ground up 
• You thrive on helping others and owning successful outcomes
• You understand, appreciate and enjoy responsibility
• You are excited by a challenge - you love solving tough problems and getting to the win

Travel Expectations: 

The Program Manager will be expected to travel to NYC for Stellar company-wide events, Operations team events, and leadership meetings.

Pay:

The salary range for this role is $140,000 - $170,000 and will be eligible for an annual performance based bonus and equity grant. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role.  As such, new hires typically start at the lower end of the range.  Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.