Staff, Technical Program Manager

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Program Manager.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to project or program manage strategic initiatives across the Twilio Digital Services & Security (DS&S) project portfolio by helping guide project teams to deliver project value to the Twilio enterprise. 

In this role, the Staff, Technical Program Manager will manage multiple projects from ideation through completion, including planning, implementation, delivery and support. This role will be a part of the DS&S Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach for our Corporate Security, Information Security and IT teams. The Staff, Technical Program Manager will be responsible for supporting and enabling these cross-functional teams to execute initiatives with increased quality, velocity, and value.

Responsibilities

In this role, you’ll:

• Project manage strategic and simultaneous project initiatives, working alongside members of the DS&S team and other cross-functional Twilio teams (People Operations, Information Security, Controllership, R&D, Legal, and Procurement) to ensure all projects are delivered on time, within scope and within budget. 
• Leverage Project Management (including SAFe and Agile) mindset and principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
• Ensure stakeholder satisfaction by developing, cultivating and managing relationships and also by providing status and monitoring of project progression and performance. 
• Be a problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. 
• Evaluate, prioritize, and manage impacts of project scope, changes, issues and risks. 
• Drive decision-making by communicating goals and objectives; run productive, and impartial meetings to ensure implementation or closure of actions. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8-10 years of project management experience across the InfoSec and IT project lifecycle for process improvement, policy, information security domains, application, software / hardware implementation, or network projects.
• Experience working with Agile principles and frameworks and in particular, using SAFe methodologies.
• Excellent ability to manage multiple project initiatives to execute and deliver on project level tasks.
• Strong skills and experience developing integrated project structures, milestones, and schedules with the ability to identify and resolve project dependencies and risk.
• Excellent verbal and written communication skills and experience applying these to project team and stakeholder communications.
• Demonstrated success with structured change management, problem-solving, process re-engineering, business analysis, and IT governance and compliance.

Desired:

• Bachelor’s degree, Master’s degree or equivalent experience
• Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma)
• Experience project managing Enterprise applications and tools such as Oracle, SailPoint, Atlassian
• Experience designing and deploying initiatives or programs that drive organizational efficiencies, growth and value
• IT Governance Policy experience (data retention, identity & access management, GRC)

Location

This role will be remote, and based in Ireland

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.