Offer summary
Qualifications:
8+ years in enterprise CSM capacity, 10+ years in SaaS product support, Experience managing over $10M ARR, Strong technical troubleshooting skills, Bachelor in Computer Engineering or similar.Key responsabilities:
- Act as voice of the customer values
- Schedule Business Reviews to prove ROI
- Build strategic trusted advisor relationships
- Engage decision makers for success planning
- Proactively monitor customer health