Sanhua is adding a Quality Manager to our Commercial Business. The Quality Manager has ownership of the warranty process and quality issues of Sanhua International’s Commercial Team and Commercial Products within North America. Their primary goal will be to ensure product quality meets or exceeds customer expectations.
Duties and Responsibilities
Customer Issue Resolution: Act as the primary point of contact for customer quality issues. Investigate customer complaints or concerns, analyze root causes, Work with internal and external teams to provide root cause and corrective actions. Manage RMA Process.
Quality Improvement Initiatives: Lead continuous improvement efforts by identifying areas for enhancement in products/services based on customer feedback, quality data, and industry best practices. Implement methods to inspect, test, and evaluate returned products.
Data Analysis and Reporting: Create, Collect, analyze, maintain, and interpret quality data to identify trends, patterns, and areas for improvement. Prepare reports and presentations to communicate quality performance metrics, trends, and improvement initiatives to management and stakeholders.
Sales Quality Support: Collaborate with sales team to establish quality requirements and Prepare 8D reports and present them to internal and external customers.
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