Help Desk Administrator

Description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive

We are looking for a service Oriented IT Technician with a High technical knowledge level to be an active part of the SolarEdge IT Employee Services Team.

The Team provides IT support to SolarEdge employees globally, from hire to retire, and is responsible for users’ equipment, accounts, licensing, and more

What you will be doing:

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup end-user's workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the 
• Identify and suggest possible improvements on internal procedures

Requirements

• 1 year of IT Support experience, using enterprise-level Help Desk/IT ticketing system.
• Experience in working with Microsoft Active Directory Users and Domains environment + ADFS
• Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365
• Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration.
• Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM
• Familiarity with client-based VPN technologies and concepts
• High-level English - Read/Write

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.