Offer summary
Qualifications:
ITIL 4 Foundation certified, Experience in service management and IT operations, BS/BA degree or relevant work experience, Experience leading multicultural teams, Strong English communication skills.
Key responsabilities:
- Manage Major Incident, Change, and Problem Management
- Work with team leaders to enhance IT strategies
- Develop worldwide operating procedures and standards
- Deliver initiatives from concept to implementation
- Evaluate service performance and adjust SLAs as needed