As Head of Business Transformation, Group Claims you will be responsible for leading and driving the Group Claims value stream on the Absence Comprehensive Experience project, while also being responsible for the leadership, launch, and delivery of other Group Claims transformation initiatives related to our systems and technology. You will develop a team that works on complex efforts and supports cross-functional collaborations to deliver solutions to both internal and external customers. You will understand, analyze, document, and refine business needs and requirements, apply standard methodologies and processes, and engage with subject matter authorities to ensure alignment against business priorities and initiatives.
You will lead the team as a forward-thinker, innovator, and change agent, responsible for using continuous improvement and organizational change practices to drive successful adoption and increase effectiveness across Group Claims. You will build the frameworks that enhance our performance and drive consistent delivery within the value stream.
You report directly to the Head of Claims Strategy and Program Management and will assist in developing the strategy and vision for the Group Benefits Claims value stream. You will work with Group Claims leadership and other business partners to understand business and market needs and ensure we are supporting the Group Claims Keys to Success, as identified in our target letter.
You Will
- Lead and develop the team responsible for the Group Claims value stream on the Absence Comprehensive Experience project and other Group Claims transformation initiatives related to systems and technology
- Ensure that the value stream is aligned with business priorities and initiatives
- Lead cross-functional activities with other teams and value streams on the Absence Comprehensive Experience project and other transformation initiatives as they relate to Group Claims
- Partner with IT resources and architects to provide input on system requirements and architecture artifacts that align business needs with execution
- Provide organizational change leadership
- Assist in championing and leading continuous improvement initiatives across the Group Claims organization
- Work directly with the Head of Group Claims Strategy, Head of Group Claims Enablement, and Head of Group Claims Transformation & Reengineering to define and support the strategic roadmap and key initiatives within Claims
In addition, you will install a team structure and champion a culture focused on:
- Insightful critical thinking
- Embedding data & analytics everywhere
- High-urgency and bias for action
- Execution orientation
- Driving change and innovation
- Consumer-centricity
You Have
- Bachelor’s degree or equivalent work experience.
- 8+ years of work experience in Group Insurance (Group Claims preferred).
- 3+ years of work experience with large, complex programs.
- Scaled Agile Certification (SAFe, POPM, CSPO) preferred.
- Demonstrated knowledge of software delivery methodologies (Agile, Kanban, etc.)
- Experience with the FINEOS AdminSuite platform preferred.
- Analytical, decision making and problem-solving skills.
- Creativity and thought leadership, comfortable with developing newly enhanced programs and structure, versus maintaining status quo.
- Strong communication skills with the ability to form effective relationships, influence others and work effectively in a matrixed organization.
- Possess proven and effective leadership qualities and skills, with the ability to express and defend ideas and concepts.
- Ability to thrive, operate and influence in an environment of change.
- Excellent and resourceful relationship manager with the ability to influence and negotiate to desired business outcomes.
- Proven leadership skills and management experience with an ability to recruit, develop, inspire and retain a strong organization, and effectively deal with various personalities; this should involve a consistent track record of continual performance improvement within the team.
Location
- The primary location for this position is Plano, TX with a hybrid schedule of 2 days in office. Position will require occasional travel.
Salary Range
$126,970.00 - $208,600.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
