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Technical Support Consultant with French

extra holidays - extra parental leave - fully flexible - 4 day week
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Łódź (PL)

Offer summary

Qualifications:

2-4 years related experience in technical support, Experience with software on medical devices, Native (or near-native) French speaker, Fluent in English, Degree in Computer Science or related field.

Key responsabilities:

  • Manage projects for business customers
  • Provide answers to customer requests
  • Escalate issues to software development
  • Train and guide the service organization
  • Update the knowledge base
Philips logo
Philips XLarge https://www.philips.com/
10001 Employees
About Philips
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
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Job description

Job Title
Technical Support Consultant with French

Job Description

As a Technical Support Consultant, will be responsible for supporting Sleep- Respiratory Care Software activity in UKI & France. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues.



Your role:

  • Managing projects for Business customers of Philips

  • Providing answers to customers' requests (2nd line support)

  • Escalate when required to Software development

  • Provides guidance and training to the service organization

  • Shares knowledge with service organization and helps to keep knowledge base up to date.

You're the right fit if:

  • 2- 4 years related experience in technical support or engineer support

  • Experience in working with Software uploaded on medical or production devices - must have

  • Native (or neat native) French & Fluent English

  • Degree in Computer Science, Computer Engineering, or a related field

  • Strong communication and organizational skills with a commercial approach

  • Experience in client-facing roles

  • Technical mindset

  • IT Knowledge & experience in supporting various software

Our benefits:

  • Annual bonus based on performance achieved  

  • Private medical care with the option to extend it to family members  

  • Benefit System cards  

  • Discount for Philips’ products  

  • Wide variety of trainings & learning opportunities

  • Promotion of a healthy lifestyle in the office

  • Employee Assistance Program

  • Hybrid way of working (2/3 days per week at office in Lodz)



About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU

#LI-HYBRID

#GBS

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishFrenchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Engineering SupportProject ManagementTechnical SupportProduct SupportMedical SoftwareLanguage EducationCommercializationClient Services

Other Skills

  • Verbal Communication Skills
  • Organizational Skills
Are you interested?

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