Offer summary
Qualifications:
US RN License or Licensed Clinical Social Worker Required, Recent psychology experience in mental health, Five years of call center supervision experience, Familiarity with call management systems, Proficient in Word, Excel, PowerPoint, Outlook.
Key responsabilities:
- Supervise and manage call center staff performance
- Coach team members and conduct evaluations
- Ensure compliance with client service levels
- Monitor call metrics and recommend improvements
- Implement quality improvement programs and policies