Match score not available

Technical Support Account Manager (IAM Integration) – Remote

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Maryland (USA), Pennsylvania (USA), United States

Offer summary

Qualifications:

Expertise in Identity Access Management, Experience in client relationship management.

Key responsabilities:

Build trusted relationships with clients
Guide through technical support and IAM implementation
Coordinate between department teams
Ensure customer satisfaction and product adoption
Facilitate onboarding and integration of IAM solutions

Provision IAM TPE https://www.provisioniam.com/

See more Provision IAM offers

Job description

Company Overview

Provision IAM is a trailblazing software and services company, delivering cutting-edge SaaS-based solutions for Identity and Access Management to financial institutions. Our expertise extends beyond IAM, with a custom digital solutions agency that serves a diverse array of industries, including financial, higher education, and other regulated businesses.

With over 28 years of industry leadership, Provision IAM is dedicated to optimizing digital operations and managing identity access. Our team is a unique blend of highly creative and technically skilled professionals who share a passion for integrating seamless, innovative solutions into our clients' systems. We pride ourselves on our ability to combine technical excellence with creative problem-solving, ensuring that our clients receive the best possible service and support. Join us and experience the difference of partnering with a company committed to your success.

Job Description

We are seeking a Technical Support Account Manager with expertise in Identity Access Management (IAM) who will build trusted relationships with clients and guide them through both technical support and IAM system implementation. This senior-level role is pivotal in ensuring customer satisfaction, driving product adoption, and managing post-implementation support. You’ll serve as the day-to-day point of contact for our clients, ensuring their success with Provision IAM.

The Account Manager (AM) acts as an intermediary between nearly all departments inside Provision IAM. The AM ensures that clients receive tailored products, information, and support, based on an in-depth understanding of their business and expectations. This role requires seamless coordination across teams, including Sales, Development, DevOps, and Customer Support, to deliver a personalized and comprehensive customer experience.

In this role, you will work closely with Implementation Specialists, Developers, and DevOps Engineers to facilitate onboarding and ensure seamless integration of IAM solutions. You will anticipate customer needs, align internal teams, and ensure the smooth progression of client projects. This role reports to the Director of Customer Care.