We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
This role is available for Remote in the following states: AZ, CO, IL, IN, KS, LA, MO, MT, TX, UT, WI. If your state is not listed, we may not be able to proceed with your application. We have office in Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
WHAT YOU’LL DOServe as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when needed when questions come through our ticketing systemUse critical thinking and problem solving skills to troubleshoot and resolve client questions Work with and respond in a timely and professional manner according to our SLA Coordinate client responses with other members of the Client Support and Success teamTrain clients on application features Monitor and identify trends in ticket volume and themes for client request activity, and recommend opportunities to improve client experiences Collect and communicate client feedback and share with appropriate team(s) Identify areas of opportunity to streamline communication and increase standardization to address client concerns or issuesReview and update knowledge center content for our end users to help with common workflows and questions Identify common themes of tickets and explore ways to improve communication about these issues through training or our knowledge center WHAT YOU’LL BRINGExceptional organizational skills and attention to detailEffective written and verbal communication skills Professional demeanor Reliability—be reliable, always Minimum of 2 years of experience in a client-facing roleAbility to multitask and adapt in a fast-paced, diverse, and evolving environment Bachelor’s Degree Experience working on healthcare products/working with hospitals Experience working in a Help Desk/Client Support role for SaaS products BONUS POINTS IF YOU HAVEExperience working on healthcare productsExperience with data or analytics productsExperience working on enterprise software productsA blog, article, or any published writing - a huge plusWHAT YOU'LL GETIntellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!Competitive compensation package that includes base salary, target bonus, and stock options401(k) MatchComprehensive healthcare benefitsGenerous Paid Time Off and Parental LeaveMonthly reimbursement for Skill Building Monthly reimbursement for Wellness, Transportation, and/or Home OfficeEducation Reimbursement for select courses/programsVaccination policy
We have an obligation to protect our employees, our customers, and the patients of our customers. Therefore, COVID-19 vaccination is required to work from the office, attend in-person company events, or to travel on behalf of the company.
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
