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Site Reliability Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years of experience with Linux OS (Ubuntu/CentOS), Experience with the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), 2+ years in AWS system administration/application support, Familiarity with IT change management processes and DevOps tools, Experience with automation tools like Terraform, Ansible.

Key responsabilities:

Maintain application availability, stability, and scalability.
Monitor architecture through automation and custom solutions.
Work directly with clients to address issues proactively.
Standardize best practices, create scalable processes, and document specifications.
Collaborate with solution architects on design and implementation.

Cprime, Inc Scaleup https://www.cprime.com/

501 - 1000 Employees

See more Cprime, Inc offers

Job description

We are looking for a high-energy, experienced, customer-focused Site Reliability Engineer (SRE) to work in our Managed Services team. This individual will help support the team that manages our clients’ hosted cloud applications and accounts. This position will report to the head of Managed Services and work with a team of Engineers and Atlassian Administrators to support a variety of customer requests, automate scalable and supportable client solutions, assist the team with solving new problems and technical roadblocks, drive operational efficiencies & processes, follow proper governance and procedures, and expand our Hosting and Support practice.

Responsibilities:

Contribute to the success of our Managed Hosting and Atlassian Support teams by:

Maintaining application availability, stability, and ability to scale.

Implementing changes to applications and infrastructure as needed.

Monitoring architecture through automation and custom solutions.

Working directly with clients to facilitate requests, proactively address issues before they become critical, speak to best practices, and make recommendations.

Working towards a set of team deliverables that ensure our clients are well supported in order to maintain customer satisfaction.

Working within our practice to standardize best practices, create highly scalable processes, and document detailed specifications.

Collaborating when needed with solution architects and other experts on design and implementation across various application and system architectures.

Qualifications & Skills:

At least 3 years of experience with Linux OS (Ubuntu/CentOS) required

Well-versed in the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), including functional, application, and infrastructure administration

Ability to provide both server-side and application-side support

At least 2 years of experience in AWS system administration and/or application support

Solid technical understanding of the latest AWS services and hands-on experience architecting solutions using EC2, RDS, EBS, S3, etc.

Ability to analyze and review current environments to determine potential areas of improvement

Knowledge of infrastructure load and performance metrics, and experience with tools like ELK, Splunk, New Relic, and CloudWatch

Familiar with IT change management processes, with hands-on proficiency in implementing DevOps (CI/CD) tools and solutions

Familiar with information security requirements and regulatory compliance such as SOC, PCI, HIPAA, etc.

Familiar with automation tools like Terraform, Ansible, and/or CloudFormation

Comfortable with diverse technical problem sets across the entire technology stack

Familiar with database technologies such as MSSQL, MySQL, PostgreSQL, and/or NoSQL

History of support/queue work with direct customer interactions

Ability to help provide 24/7/365 support coverage, including on-call weekend rotations

Thrive in a team atmosphere with daily stand-ups and a customer-focused work environment

Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications

Passion for technology and solving challenging problems

Strong work ethic, good time management, and the ability to work with diverse teams

Strong attention to quality, detail, and a focus on customer satisfaction

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. 