Customer Service Representative (Remote)

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

What you’ll do

We’re looking for positive and upbeat individuals who are looking to join an industry-leading organization during a time of exciting growth. The position provides an excellent opportunity to make a positive impact. Customer Service Representatives have an opportunity for growth within the organization by gaining exposure to all business areas.

In this role, you’ll also: 

• Serve as a positive team member working toward a common company goal
• Meet department standards and expectations for quality and production
• Efficiently leverage tools and technology to support resolution of issues
• Work with partner departments to resolve customer issues
• Actively participate in and support the learning process

What you bring

• A High School Diploma or equivalent
• 1 – 2 years’ prior customer service using multiple computer systems 
• The ability to work independently and as part of a team
• The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized
• The capacity to recognize and maintain confidentiality
• The aptitude to communicate in a professional and pleasant manner

Why choose us?

• We offer our employees flexible work arrangements including remote and hybrid options
• We’re a people-first company and value giving back to our community. Ask us about our RISE Committee & and volunteer opportunities.

Benefits

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you!  We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer to our team:

• Medical, Dental and Vision Coverage
• Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Tobacco Cessation Program
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Profit-Sharing Plan
• Quarterly Bonuses
• Generous Paid-Time Off 
• Volunteer Days
• Education Assistance & Professional Development Opportunities
• ….and much much more!

So, think you want to join the HPI team? We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer