CommandCentral AWARE System Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Motorola Video and Software Service Field Specialist Team empowers our customers to identify and unleash the full power of their Command Center Software products and services. We build strong relationships with agencies and key work partners by actively engaging to uncover and understand their most urgent needs and highest-priority activities. We are committed to consistent delivery and follow-through to help customers serve their communities and to be their best in the moments that matter.

Job Description

This position is a Motorola Solutions System Manager for the CommandCentral AWARE System dedicated to the AWARE customers in the State of Arizona. The System Manager will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE Deployment, related services, and interfaces.  The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the various implementations and use cases of CommandCentral AWARE, to include Real Time Crime Centers (RTCC).

Responsibilities of the CommandCentral AWARE System Manager include but are not limited to:

• Provides tailored technical customer operations support and consulting for customer CommandCentral AWARE system, related services and interfaces

• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance

• Executes customer operations policies and procedures

• Assists in the testing and execution of new builds

• Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance.

• Runs diagnostics; runs system performance and requirements analysis 

• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions

• Initiates problem solving action and follows through to resolution

• Performs root-cause analysis of problems to formulate and recommend improved alternative operations

• Leads process improvement initiatives

• Assists with administrative functions for  the CommandCentral AWARE solution

• Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position

Preferred Knowledge/Skills:

• Motorola Solutions CommandCentral AWARE

• Experience with GIS applications

• Video Management Software

• Excellent interpersonal skills

• Fluent in English, oral and written

• Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support

• Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

• Proven track record working with or deploying enterprise hardware and software solutions

• Experience creating positive working relationships with customers, vendors, and application end users.

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment

• Ability to troubleshoot application system issues including hardware, network and third-party components

• Self-motivated with the ability to manage workload with minimal oversight

• Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory) 

• Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)

• Experience with Linux Server and Virtualization Software 

• Experience with Public Safety Applications

• Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)

• Experience with creating and maintaining inner-system connections through APIs

• Preferred Qualifications:

• IT related Bachelor's Degree preferred

• 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred)

• Travel Requirements  25-50%

Basic Requirements

• Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues 

• ​Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.