Technical Support Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Support Engineer in Indianapolis, IN:

Job Duties: Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues. Lead the complete end-to-end customer experience. Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers. Research, document, and prioritize customer issues, using internal tools and escalation teams as vital, as well as prioritizing and managing time effectively in a fast-paced environment. Raise issues to Product Engineering, when required. Meet customers' expectations and experience. Provide peer mentorship to team members. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling greater support community. ˆHQ address additionally encompasses the following Salesforce location in Indianapolis: Chase Tower, 1 E Ohio St, Indianapolis, IN. A permanent position may be offered at any of these locations in Indianapolis. Telecommuting is an option. Some travel to Salesforce offices may be required. 

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Technology, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field. 

A related technical degree required (Computer Science, Technology, Engineering (any field)).

Special Skill Requirements: (1) Salesforce.com; (2) Sales Cloud; (3) Service Cloud; (4) Data Loader; (5) Email Deliverability; (6) Microsoft SQL Server; (7) Community Builder; (8) Field Service Lightning app; (9) Data Export / Import; (10) Splunk; (11) BlackTab; (12) Gus; (13) Sauce labs; (14) Workbench; (15) Delphi; and (16) Experience Cloud. Telecommuting is an option. Some travel to Salesforce offices may be required. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-141414. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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