Manager, Career Services

Job Posting:

Purpose of the Position:

The Manager, Career Services coaches, develops, and empowers individuals and teams responsible for providing personalized career guidance, connecting qualified candidates with job opportunities, and nurturing relationships with employers and alumni. They foster a sense of purpose, growth, and support, by contributing to a positive organizational culture.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Anticipated salary of $75,400 - $80,500; based on experience and qualifications.

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

What You’ll Do:

1. Drive Team Productivity and Quality: Ensure efficient and effective daily conversion of interviews, hires, and placements. Monitor and enhance team performance to meet quality standards.
2. Student and Alumni Support Management: Manage communication, forecasting, and support for UMA’s current students, graduating students, and alumni. Provide personalized guidance to help them navigate their career paths.
3. Graduate Career Development: Guide graduates through the entire interview and hiring process with multiple Allied Healthcare employers: Prepare graduates for interviews; Facilitate interview attendance; Assist with job offers and onboarding; Support graduates in their new roles.
4. Customer Service and Relationship Building: Handle manager-level customer service, re-engagement, and de-escalation calls, as necessary. Cultivate positive relationships with stakeholders, including students, alumni, and employers.
5. Team Member Call Monitoring: Conduct regular coaching sessions, monitor calls, and provide one-on-one development for all assigned team members.
6. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
7. Perform other duties as assigned.

Career Level Expectations:

• Lead, coach, and develop team members that are direct reports.
• Builds and fosters a strong culture of accountability, learning, trust, and high performance with assigned team.
• Executes on functional strategy to achieve organizational goals for short-term results (1 year or less).
• Handles difficult to moderately complex problems.
• Influences others outside of own job area regarding policies, practices and procedures.
• Desire for growth.

Required Skills/Experience:

• Associate degree or equivalent work experience.
• Experience in recruiting, career services, employment assistance, or sales.
• Skills – people leadership, multi-tasking, ability to handle a high-pressure environment, interpersonal communication, and presentation skills.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree or equivalent experience.
• 3+ years’ experience and/or strong or advanced proficiency in any of the above required skills/experience.
• Experience leading teams and/or people.
• Experience developing and maintaining constructive and cooperative working relationships.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities – project management, complex problem-solving, time management, influence, and empathy.

Compliance: 

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 

Work Environment/Physical Demands:

• This is a full-time remote position, with only occasional, planned onsite or travel requirements.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

OUR VALUES
Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY.

We operate honestly and ethically in a compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES.
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS.
We are committed to our team members’ success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development, and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE.
​​​​​​​We pursue results with a sense of purpose reflective of our student-centered mission. We take responsibility for supporting ambitious student outcomes and hold each other accountable to this end. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY.
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic, and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE.
​​​​​​​We believe that diverse, inclusive teams produce breakthrough results.  We strive to build and maintain positive relationships with team members from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner.  By working together, we win together, ensuring that the goals of the institution are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/