Homebridge believes that quality care comes from skilled and supported caregivers. As California’s largest employer-trainer of caregivers and the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State.
In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly-diagnosed IHSS MediCAL beneficiaries each year, with a staff of more than 300 caregivers. The agency is also the major provider of training courseware to IHSS Career Pathways, a statewide program for government-funded in-home caregivers.
We are passionate about creating impact in the lives of those we serve.
Position Summary
The Human Resources Generalist II (HRG2) supports a defined team of Managers, Care Supervisors and Home Care Professionals (unionized workforce) by managing the day-to-day human resources activities for this group. Areas of responsibility include, new hire orientation, employee and labor relations, administering benefits, initial documentation of Workers’ Compensation and leaves of absence, terminations, and training and development.
Essential Job Functions
- Provides human resources services including employee relations, compensation, employee benefits, worker’ compensation, leave of absence management, training and development, and compliance with state and federal regulations and laws
- Interprets and reviews Employee Handbooks and Collective Bargaining Agreement to ensure compliance; provides advice and assistance to managers and staff with questions on P&Ps
- Consults with managers on employee relations issues including disciplinary and termination actions, harassment allegations, and employee complaints; participates in performance management process as needed
- Conducts investigations into employee allegation of misconduct or any alleged discriminatory, harassing or hostile behavior and documents the findings, while communicating with the Union if related to our Home Care Professional workforce
- Prepares all termination paperwork including request for final check, COBRA packet, HRIS administration, and conducts the exit interview
- Administers all aspects of employee benefits, including open enrollment, enrollment processing, HRIS, monthly billing reconciliation, and preparing communication materials for Home Care Professionals and Administrative staff; responds to questions on benefits in a timely manner
- Responsible for records management including the audit of personnel files; maintains complete records for the Agency from creation of the personnel file in compliance with established guidelines; coordinates access to records internally and outside of the organization to ensure confidentiality, and data privacy
- Prepares reports for the Union, City & County of San Francisco, State of California, and other entities as required
- Maintains confidentiality in accordance with Agency policy and legal requirements
- Other assignments and projects as assigned
Knowledge, Skills and Abilities
- Human Resources: In-depth content knowledge of state and federal statutes and regulations including but not limited to applicable wage and hour laws, regulations related to COBRA, ERISA, FMLA, EEO, ADA and Workers’ Compensation
- Commitment to Mission: Demonstrates integrity, credibility, and a dedicated commitment to Homebridge’s mission, with a proven ability to support a diverse workforce
- Organizational Skills: Strong organizational skills, including effective time-management and task prioritization, with the ability to produce error-free work
- Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and compassionately
- Conflict Resolution: Ability to consider multiple and varied viewpoints while addressing problems and opportunities and find common ground and acceptable alternatives that satisfies the needs of multiple parties
- Problem-Solving: Demonstrated ability to define solutions by collecting data, establishing facts, drawing valid conclusions and making recommendations on a course of action; exhibits sound and accurate judgment, and includes the appropriate people in the decision-making process
- Proficiency in Software: Proficient in Microsoft Office Suite, ADP Workforce Now and Zendesk, with the ability to learn new systems quickly
Education and Experience
A bachelor’s degree in human resource administration or human resource management is highly preferred, with at least 2 years of progressive HR experience, including labor relations.
Work Environment
This position is hybrid-remote, including at least 1-3 times in-office work per week. This position is primarily sedentary, working at a desk in a temperature-controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is frequently required to climb stairs, balance and stoop, kneel, or crouch. The employee is frequently required to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. The employee is frequently required to climb stairs, balance and stoop, kneel, or crouch.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Homebridge is an equal opportunity, affirmative action employer committed to maintaining a non-discriminatory, diverse work environment.
