Offer summary
Qualifications:
3+ years experience in a customer support or operations role, Familiarity with key customer support KPIs and metrics, Experience creating and implementing customer experience processes, Knowledge of systems like Zendesk, Hubspot, etc., Experience implementing new support channels is a plus.
Key responsabilities:
- Develop and implement processes for operational efficiency
- Drive improvements to existing and new support channels
- Monitor and improve operational performance using data insights
- Lead cross-functional initiatives across various teams
- Stay updated on industry trends for innovation in CX Operations