Match score not available

Client Implementation Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

47 - 49K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree or equivalent experience, 3+ years DataTrak experience preferred, Strong operating knowledge of Microsoft products, Proficient technical writing skills, Knowledge of programming and IT support.

Key responsabilities:

Provide software integration and implementation support
Conduct testing and field escalated technical requests
Build and maintain client relations with effective communication
Document feedback for product development teams
Train clients on DataTrak changes

EVO | W12 SME https://w12.com.br/

51 - 200 Employees

See more EVO | W12 offers

Job description

Company : ABC Fitness Solutions

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

We are seeking a talented individual to join our Client Implementation team. This position will be responsible for providing software related custom integrations and implementation support. This will include initial installation, trouble shooting, data configuration, product customization, orientation and continual communication with the customer.

WHAT YOU’LL DO:

Create servers for new clients in DataTrak
Map and upload contracts to DataTrak
Turn on webservices for clients, working with 3rd party services as needed
Conduct testing on club mergers and data sweeps
Field escalated technical support request from in-house employees and field employees
Execute any escalation processes, document and communicate appropriately
Use product knowledge and troubleshooting skills to resolve issues
Communicate effectively with external and internal customers to establish service level expectations
Take the lead on assigned Project Development Support (PDS) projects
Document and communicate feedback with PDS and Software Development (SD) teams
Keep client updated on product support issues and potential enhancements
Build and maintain client relations
Provide training to existing clients on DataTrak changes
Stay Current and knowledgeable on all ABC products
Attend scheduled training sessions
Participate in department scrum meetings
Contribute to product development discussions
Perform other duties as assigned by manager or management
Regular and reliable attendance required

WHAT YOU’LL NEED:

3+ years DataTrak experience (preferred but not required)
Strongly developed analytical and troubleshooting skills
Strong project management skills
Knowledge of iSeries i740, Act, Microsoft Word, Outlook, SharePoint and Excel, Adobe InDesign, Adobe PageMaker, Adobe Acrobat, and Adobe Photoshop (preferred but not required)
Knowledge of high-end Microsoft Windows based server platforms (Windows 2000/2003/XP/Vista/Windows7) and Microsoft SQL Server
An understanding of managed networks and network storage devices
Knowledge of Microsoft office products and data management software (Paradox, Aphelion, Pervasive, Sybase, Oracle, MS Access, TechNet and Datatrak). (preferred but not required)
Must be dedicated to being available on call as needed.
Must be customer focused and service oriented
Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
Professional phone skills
Excellent communication skills
Must have technical writing skills
Must be able to work effectively under frequent interruptions and changing requirements
Must be able to travel for organizational team events
Flexibility & Adaptability – Ability to changes priorities quickly and often.
Bachelor’s Degree or work experience equivalent
Computer support experience; knowledge of programming.
Experience in X-planner, Footprints, Mercury, SharePoint and InfoPath is a plus

AND IT’S GREAT TO HAVE:

Excellent oral and written communication skills, and comfort presenting to everyone from entry-level employees to senior vice presidents
Knowledge of ETL and data warehouse concepts and processes
Ability to explain complicated or technical information in a simple way to non-technical audiences
Sensitivity to clients' needs and able to develop warm client relationships
Curiosity and passion about data, visualization and solving problems
Creativity to determine the best solution for a real-world problem with quantitative data
Experience with reporting, descriptive statistics, probability, and cleaning big datasets
Willingness to question the validity, accuracy of data and assumptions
Enjoyment from collaborating with others in team environment
Eagerness to learn in a fast-paced environment
Must be extremely detail-oriented and able to make sound decisions
Ability to multi-task and change direction quickly

WHAT’S IN IT FOR YOU:

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.

Medical/Dental/Vision coverage

EAP – we get you help when you need it. Period.

Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $47,000 -- $49,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).