Offer summary
Qualifications:
10+ years in Customer Success management, 5+ years at Director or VP level, Technical knowledge of SaaS business models, Expertise in customer feedback evaluation, Strong strategic thinking capabilities.
Key responsabilities:
- Craft overall customer journey and enhance retention
- Standardize client processes and performance metrics
- Drive alignment across Sales, Marketing and other departments
- Manage and mentor the Customer Success team
- Develop and implement effective change management processes