Offer summary
Qualifications:
12+ years in Customer Success or Account Management, Strong SAAS business model experience, Experience in Procurement Software or S2P software, Excellent communication and negotiation skills, Ability to work cross-functionally with teams.
Key responsabilities:
- Manage key customer relationships and retention
- Drive cross-sell and upsell initiatives
- Proactively manage customer renewals and at-risk accounts
- Collaborate with Sales and Marketing on growth strategies
- Act as trusted advisor and present insights during QBRs