Sr. Associate, Business Process Services

Why This Role Is Important To Us

The Business Process Services team provides business support and advisory services throughout the organization. Services of the team include Business Process Management, Business Process Architecture, and Business Process Automation.

We partner with Business Process Owners across the organization to blueprint business processes with an emphasis on an end-to-end view and end-to-end clarity. In doing so, we prepare business processes for performance management, material changes (i.e., projects), technology/system architecture, and data mapping disciplines.

This work can either be part of larger end-to-end engagements to review and optimize business processes, or more targeted support for our internal clients. This role will partner closely with our Business Process Automations team (co-located within Business Process Services and IT) to identify, design, and implement automated solutions to optimize processes through Robotic Process Automation (RPA) and other tools.

The Ideal Candidate Is

• Highly self-motivated (takes initiative) and collaborative,
• Committed to professional development (consulting competencies, industry knowledge, organizational leadership), and
• Able to establish credibility and trust with stakeholders

Supervision Exercised:None

What You'll Be Doing

• Comprehensively manage and deliver assigned engagements, with minimal oversight. Engagement activities may include:
• Scoping and planning engagements
• Developing current state or future state process flow diagrams and protocols
• Developing PowerPoint presentations
• Documenting or maintaining status reports, meeting minutes, issue/risk logs, interview guides, and project plans
• Conducting quantitative and qualitative analyses
• Engaging with cross-functional stakeholders to understand current processes/systems and pain points and elicit detailed business needs of future solutions
• Generating insights and developing recommendations
• Facilitating meetings and engagement-specific workgroups, as needed
• Presenting updates, findings, and recommendations to internal customers, other leadership, and associates at all levels as applicable for assigned engagements
• Managing the day-to-day activities of engagement team members
• Managing (internal) customer relationships throughout the duration of consulting engagements; cultivate and maintain positive working relationships with leadership across the organization
• Actively contribute to team development and internal departmental improvements.
• Leveraging the tools of Business Process Management to support the development and optimization of business processes through standardization, documentation, accountability, performance management, and continuous assessment and improvement
• Share and reinforce disciplines of Business Process Management, including supporting the training of new and emerging business process owners

Education Required

What We're Looking For:

• Bachelor’s degree required

Education /Certification Desired

• Master’s degree strongly preferred.
• Lean Six Sigma Certification Preferred

Experience Required

• 5-7 years of relevant business experience, including 2 or more years of demonstrated experience in a consulting, process improvement, and/or project management role
• Demonstrated progression of leadership, responsibility, knowledge, and experience
• Demonstrated experience defining and managing a business process improvement project/engagement
• Demonstrated experience managing and coaching others especially within a project environment
• Demonstrated project management experience

Experience Desired

• Health plan experience preferred

Knowledge, Skills & Abilities

• Strong understanding of business process analysis and improvement, project management, and change management approaches and principles
• Ability to deal effectively with ambiguous situations
• Strong written and oral communication skills with ability to deliver presentations to a wide variety of audiences
• Ability to effectively plan and facilitate meetings and workgroups
• Strong client management skills including influencing skills and organizational astuteness
• High degree of initiative along with ability to act as a team player
• Results-oriented with a willingness to take initiative and get the job done
• Strong organizational and time management skills, including ability to work independently and prioritize multiple projects and assignments
• High degree of professionalism along with the ability to effectively interact with all levels of an organization
• Demonstrated analytic prowess and technical expertise