Sales and Customer Service Enablement Specialist

👋 About Us

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

💻 The Role

We’re looking for a Sales and Customer Service Enablement Specialist to join the team during this exciting time! This individual will have a positive impact to our sales and customer experience teams by leveraging data to improve processes and to ensure that they are well-equipped to engage with prospects and customers effectively.

Our ideal candidate is a self-starter who can thrive in a fast paced start-up environment, someone with previous experience in sales and CS enablement, Hubspot, and organizing data. This person will have a significant impact in the day-to-day business operations, having strong problem solving skills and analytical mindset.

What You’ll Do:

• Set up sales, marketing and customer service flows in Hubspot

• Work across different departments and make sure the user experience is consistent

• Listen to calls and provide feedback to sales leaders on how team can improve

• Listen to customer service calls and provide feedback for how team can improve

• Maintain and update sales playbook

• Work with CEO, sales, customer support on coming up with innovative ideas to improve our work flows

• Monitor the data from the sales and customer service team to ensure that we are being the most customer centric business in the world and also maintaining efficiency

• Provide operations support to the sales team and customer service team. Getting them set up in Hubspot, emails, etc.

• Provide training to the team on our various tools

• Find outbound lists for the sales team

About You:

• Previous experience in sales enablement or similar role, preferably in a startup environment

• Minimum 2 years experience with Hubspot or Salesforce required

• Experience creating sales playbooks and training materials

• Able to work with different stakeholders within the organization at all levels

• Detail-oriented with a propensity to identify vulnerabilities and potential points of failure

• Extremely reliable and able to work with minimal supervision

• Driven and motivated to overachieve and deliver exceptional performance

• Possesses unwavering integrity and dedication to the quality of results

• Able to work with different members of the organization at all levels

• Fluency in articulating thoughts and processes both verbal and written, especially for training purposes

• Customer-centric mindset

• Thrives in a fast past environment with high volumes of leads

• Has experience assisting a sales team of at least 10 reps

• Comfortable with voicing concerns, objective analysis, and creative ideas

• Active Listener, Attentive, Exceptional Communication & Comprehension Skills

• Fluent in English

💡The/Studio’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

🔎 Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study - if applicable

5. Final Interview

Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At The/Studio, we know that our Company's strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.