Remote Manager of Client Experience | WFH

Job Title: Remote Experience Manager

Job Overview

Join our team as a Remote Experience Manager, where you will serve as the key contact for our esteemed clients, ensuring their travel experiences are smooth and enjoyable from initiation to conclusion. In this pivotal role, you will oversee every aspect of their journeys, including flight and accommodation bookings, as well as itinerary coordination, all while providing outstanding customer service and addressing client requirements.

Key Responsibilities

• Act as the principal liaison between clients and our partners to facilitate seamless communication and support.
• Create and manage customized itineraries that encompass flights, accommodations, transportation, and activities.
• Address inquiries, resolve issues, and accommodate last-minute changes with professionalism.
• Coordinate with airlines, hotels, tour operators, and other vendors to finalize bookings and ensure client satisfaction.
• Monitor travel schedules to guarantee that all aspects of the client's journey are executed flawlessly.
• Proactively support clients by resolving any concerns or special requests before, during, and after their trips.
• Assist clients with documentation and provide necessary information regarding passports, visas, and vaccinations.
• Keep clients informed about destination advisories, insights, and emerging trends.
• Utilize CRM systems to maintain client profiles, preferences, and feedback.
• Collaborate with internal teams to enhance the overall client experience continuously.
  
  

Required Skills

• Proficient understanding of booking systems, platforms, and operational processes.
• Strong communication and interpersonal abilities with a commitment to customer satisfaction.
• Detail-oriented with excellent organizational and multitasking skills.
• Capable of problem-solving and maintaining composure in high-pressure situations.
• Familiarity with CRM systems and Microsoft Office Suite.
• A genuine passion for crafting unforgettable experiences for clients.
  
  

Qualifications

• Experience in hospitality, event planning, or customer service is preferred but not mandatory.
• A high school diploma or equivalent; a Bachelor’s degree in hospitality, business, or a related field is preferred but not essential.
  
  

Career Growth Opportunities

This position offers substantial prospects for professional development, allowing you to enhance your skills in managing client relationships and improving service delivery within the travel sector.

Company Culture And Values

We pride ourselves on delivering unparalleled customer service and fostering a client-first mindset, all while cultivating a collaborative atmosphere that promotes effective communication and support between clients and partners.

Employment Type: Full-Time