Offer summary
Qualifications:
5 years of IT experience, Experience with ticket systems (ServiceNow, Jira), Knowledge of Microsoft Office Suite, Experience writing technical guides, Familiarity with Power Platform is a plus.Key responsabilities:
- Provide application support for internal users
- Triage user incident tickets
- Analyze technical and business problems
- Collaborate to identify defects and user impact
- Participate in team meetings and metrics adherence