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US - Staffing - IT Customer Support Analyst (1066050)

Remote: 
Full Remote
Contract: 
Salary: 
38 - 40K yearly
Experience: 
Senior (5-10 years)
Work from: 
Massachusetts (USA), United States

Offer summary

Qualifications:

5 years of IT experience, Experience with ticket systems (ServiceNow, Jira), Knowledge of Microsoft Office Suite, Experience writing technical guides, Familiarity with Power Platform is a plus.

Key responsabilities:

  • Provide application support for internal users
  • Triage user incident tickets
  • Analyze technical and business problems
  • Collaborate to identify defects and user impact
  • Participate in team meetings and metrics adherence
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The Judge Group Human Resources, Staffing & Recruiting Large https://www.judge.com/
1001 - 5000 Employees
See more The Judge Group offers

Job description

Location: Boston, MA, USA

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Description

Description: Application Support Specialist

1 year contract

Fully remote. 8 AM - 4 PM EST hours

5 years of IT experience

  • Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
  • Experience with ticket systems (ServiceNow, Jira) and knowledge bases required
  • Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
  • Provides end-user notices of real-time issues within the environment
  • Collaborates with more senior team members and other support teams to identify defects and user impact
  • Seeks to understand new functionality being implemented for monthly releases
  • Identifies opportunities for continuous improvement
  • Adheres to metric-driven objectives including time to resolve and number of closures per day
  • Participates daily in all required team and support group meetings
  • Mainframe, Guidewire Suites
  • Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)
  • Experience writing technical "How-to" guides
  • Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.

Contact: rranjan@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Problem Solving
  • Microsoft Office
  • Analytical Thinking

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