Supervisor, Billing Operations

This ideal candidate will be located in Illinois, Kansas, Georgia, or Florida.

The Billing Operations Supervisor is responsible for overseeing all aspects of the billing department, ensuring accurate and timely invoicing while maintaining compliance with internal policies and government regulations. This role involves managing and training staff, implementing billing controls, and collaborating with other departments to resolve issues. The supervisor is also tasked with monitoring billing metrics, conducting audits, and participating in continuous process improvements to enhance the department's efficiency and accuracy.

Duties and Responsibilities:

• Lead and manage the billing department, ensuring smooth daily operations.
• Train and develop staff on billing procedures and best practices, fostering a culture of continuous improvement.
• Oversee the timely and accurate processing of invoices.
• Collaborate with the customer service team to resolve billing-related issues.
• Develop and enforce internal controls to prevent billing errors.
• Conduct regular audits to identify and rectify potential billing discrepancies.
• Monitor key billing metrics to identify errors, trends, or areas for improvement.
• Participate in and contribute to projects aimed at improving billing processes and systems.
• Stay informed about state and federal tax regulations and ensure compliance.
• Perform other duties as assigned to support the overall success of the billing operations.

• 2+ years of supervisory or leadership experience, demonstrating strong team management skills and the ability to mentor and develop staff.
• Prior experience in the telecommunications industry (preferred).
• Advanced proficiency in Microsoft Office, particularly in Excel for data analysis, financial reporting, and process optimization.
• Strong expertise in billing software systems, with a focus on ensuring accurate and timely billing processes.
• Exceptional attention to detail, ensuring accuracy and consistency in billing and financial records.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and provide actionable insights.
• Highly organized, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Self-motivated, capable of working independently with minimal supervision while meeting tight deadlines.
• Excellent teamwork and collaboration skills, fostering a positive and productive work environment.
• Detail-oriented and results-driven, with a focus on continuous improvement and operational efficiency.

What We Offer:

BENEFITS:

• Health & Wellness: Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one. Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
• Work-Life Balance: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
• Financial Security: Plan for your future with our generous 401(k) matching program, featuring immediate vesting. Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.

ADDITIONAL PERKS:

• Tech Advantage: As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
• Support & Assistance: Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
• Referral Rewards: Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
• Career Development: Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
• Additional Coverage: Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life's unexpected challenges.

Our Core Values

Purpose - We are about more than ourselves.

Ownership - We are owners.

Courage - We embrace challenge.

Resourcefulness - We find a way.

Simplicity - We focus on what matters.

About Us:

Clearwave Fiber, a leading provider of 100% Fiber Optic Internet services, is expanding its network across the Midwest and Southeast regions. Backed by strong investment partners including Cable One, GTCR, Stephens Capital, and The Pritzker Organization, we are committed to delivering cutting-edge technology and unparalleled customer service. Join our team of over 300 colleagues dedicated to shaping the future of connectivity.

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer:

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.

Join the Clearwave Fiber Family:

If you're passionate about technology and eager to be part of an innovative venture with industry-leading partners, we invite you to embark on this exciting journey with us. Join Clearwave Fiber and unlock endless opportunities for growth, collaboration, and impact.