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Support Broker (Bilingual) - Remote CA

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

45 - 50K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

BA or BS degree in related field required, Minimum of two years experience with individuals with disabilities or seniors, Bilingual in Spanish, Strong Microsoft Office skills, Knowledge of Medicaid services preferred.

Key responsabilities:

Manage a workload of 110-145 participants
Provide training and support to participants
Assist in enrollment and resource identification
Monitor health and safety through visits and calls
Document participant progress and report issues

Public Partnerships Financial Services SME https://www.pplfirst.com/

501 - 1000 Employees

See more Public Partnerships offers

Job description

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Responsibilities:

Manage Workload

Manage a Workload of 110-145 Program Participants
Maintain required contact with assigned participants, including telephone calls and quarterly visits
Respond to participant inquiries
Maintain email communication with participants, as needed
Resolve participant issues

Provide participants with practical skills training in areas such as:

Locating community resources
Recruiting, selecting, hiring, training, and supervising employees
Purchasing goods and services;
Managing a monthly budget to pay for their direct care workers

Assist participants to:

Enroll in the Personal Preference Program
Complete required enrollment paperwork
Identify community resources, services and supports to meet their life goals
Develop their spending plan and schedule their employees to stay within their monthly budget
Assist direct care workers, to complete required paperwork to be employed by the participant;
Monitor participant health and safety through monthly phone contact and quarterly home visits (as needed);
Maintain progress notes in accordance with NASW standards;
Report and respond to participant complaints and grievances;
Act as mandated reporter for allegations of abuse, neglect, and exploitation

Required Skills:

Ability to manage own schedule and work independently with minimal supervision
Strong Microsoft Office applications skills
Commitment to exceptional client service
Creative problem-solving ability and a consultancy mindset
Dedication to accomplishing goals and challenges presented by clients and management
Ability to interact with various levels of management and with clients
Flexible, self-starter possessing intellectual curiosity
Enthusiasm for life-long learning and staying well-informed about current business issues
Proven ability to take initiative to move daily work forward
Able to follow, critically evaluate, and improve upon current processes
Excellent oral and written communication skills
Ability to use sound judgment in completing tasks and to seek guidance when needed
Ability to recognize issues and identify solutions

Education & Experience:

Minimum of two (2) year of experience working with individuals with disabilities and/or senior citizens required;
BA or BS degree in related field required, can be substituted for 4 or more years of related experience
Knowledge of Medicaid services preferred

Other Requirements:

Bilingual (Spanish)

Compensation & Benefits:

401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off
Tuition & Continuing Education Assistance Program
Employee Assistance Program
and more!
The base pay for this role is $45,000.00 - $50,000.00 annually; base pay may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.