Health Concierge Customer Service Specialist

Job Overview

Join The Association of South Bay Surgeons as a Health Concierge, where your role is vital in delivering personalized service to our members. We are committed to enhancing the healthcare experience, focusing on member engagement and support through a holistic view of health information, benefits, and Aetna resources. Your efforts will directly contribute to our mission of making healthcare more accessible and human-centric.

Key Responsibilities

• Serve as the primary point of contact for customer service inquiries, addressing issues through phone, email, web-chat, and written communication.
• Engage with members to provide tailored solutions based on their unique needs and preferences, building trustful relationships.
• Educate members on Aetna products, including claims processes and benefit details, fostering an understanding of their healthcare options.
• Identify member needs beyond initial inquiries, proactively providing relevant information and addressing unasked questions.
• Collaborate with cross-functional teams to enhance overall service delivery and develop solutions to emerging service issues.
  
  

Required Skills

• Proven customer service experience in a transaction-focused environment, such as a call center or retail setting.
• Strong organizational abilities, capable of managing multiple tasks effectively.
• Exceptional verbal and written communication skills, demonstrating empathy and compassion in all interactions.
  
  

Qualifications

• Equivalent work experience in a relevant field is required.
• A background in customer service, ideally within a healthcare or insurance context, is preferred.
  
  

Career Growth Opportunities

At The Association of South Bay Surgeons, we are dedicated to nurturing your professional development. We provide various educational assistance programs and access to free development courses, enabling you to enhance your skills and potentially advance within a supportive environment.

Company Culture and Values

Our organization prides itself on a heart-centered approach to healthcare. We encourage our employees to be innovative and contribute to a collaborative culture that prioritizes personal connections and compassionate care.

Compensation And Benefits

The pay range for this position is \(19.00 - \)29.30 per hour, depending on your experience, education, and geographic location. In addition to competitive pay, our employees enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan for eligible employees
• Fully-paid term life insurance
• Short-term and long-term disability coverage
• Paid Time Off (PTO) and paid holidays
• Discounts at CVS and partner programs
• Tuition reimbursement and education assistance
  
  

Join us in making a positive impact in healthcare and be a part of a team that values compassion and personal connections.

Employment Type: Part-Time