Partner Success Renewal Specialist

About Us 

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve. 

This is an exciting time for us! We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve. 

The Role 

The Versaterm Public Safety Partner Success Team creates and sustains supportive relationships with our public safety partners. Everything we do originates from our desire to support the needs of our partner agencies so that they are capable and empowered to achieve the mission of serving faithfully and saving lives.

Partner Success Renewal Specialist create and support meaningful relationships with their assigned partner agencies to drive value, reduce/manage churn, and get to renewal. The Partner Success Renewal Specialist takes a comprehensive approach to supporting the tactical renewal process for and with the PSM so that the renewal is accurate and on time.

Role Requirements

Contract & Quotes 

• Engage with the PSM assigned to each business unit to discuss upcoming quotes for all products, including multi-year and full contracts
• Creates quotes for 2,500+ accounts in support of PSM renewal motion
• Supports PSRM in tracking renewals in Salesforce and supports PSMs regarding quotes and annual recurring revenue (ARR) percentages expected for each BU/product
• Confers with PSRM on all values of renewal
• Manages Renewal Tracker for PSM quote requests and ensures alignment with revenue recognition, ARR, product, pricing, etc.
• Measures quotes against Salesforce and Gainsight and confers with PSRM before contract or quote approval to PSM for release to partner agency/customer

Invoicing Processes 

• Ensures each opportunity in Salesforce is kept current according to Close Date, Subscription Start Date, Next Step Due Date, etc.
• Participates in Revenue Operations/Partner Success weekly pipeline meetings
• Updates Salesforce on discrepancies and will interface with Versaterm Sales Operations regarding any concerns with subscription dates, ARR, etc.
• Liaison with Finance and Revenue Operations for PSM regarding questions about accounts in arrears and those at risk

Qualifications

• Excellent knowledge of MS Office and a mastery-level use of Salesforce
• Experience with Gainsight
• Bachelor's degree in Finance or Business Management; candidates with equivalent experience will also be considered
• Strong working knowledge of finance operations and SaaS renewal motion
• A well-organized, self-directed team player willing to work cooperatively with teammates, has a resourceful mindset and strong problem-solving aptitude
• Strong analytical, organizational, and time management skills

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.