About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The E-Learning Manager will oversee the client relationship from a learning standpoint. They will also lead and mentor a team of Learning Experience Designers (LXD) to deliver learner-centered training solutions.
SPECIFIC RESPONSIBILITIES:
The LXS Program Manager/E-Learning Manager’s key tasks include, but are not limited to, the following:
LEARNING PROGRAM MANAGEMENT (40%):
Lead the client/stakeholder relationship
Implement learning programs based on identified learning needs
Manage budget and spend related to training or content development
Generate or contribute to business reviews/reports
Analyze data through dashboards or trackers to inform or create planned initiatives as needed
INSTRUCTIONAL DESIGN MANAGEMENT (40%):
Oversee the end-to-end development of instructional design projects:
Analyzing learning needs
Determining required skills and competency levels
Identifying training objectives and performance targets
Defining instructional design strategy
Scoping/outlining training content
Building training curriculum/lesson plan
Evaluating learning effectiveness
Discover and implement techniques to drive online learning adoption and content usage.
Continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation.
TEAM MANAGEMENT (20%):
The success of the LXS Program Manager will be measured through:
Implementing training programs that reflect a learner-centered teaching philosophy
Maintaining client relationships
Generating or contributing to regular reports or business reviews
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
EDUCATION
Bachelor’s degree or equivalent in Instructional Design or closely related degree.
WORK EXPERIENCE
3-5 years designing learner-centered training programs and developing related training materials
3-5 years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments
TECHNICAL SKILLS
Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
