Senior Salesforce Customer Success

Description

The company is an AI-powered visual workspace for Salesforce. Teams can build custom Salesforce functionality—such as smart automation, Slack alerts, dashboards, and more—in a fraction of the time without compromising the development quality.

Key Responsibilities:

• Serve as the primary point of contact for our Salesforce customers, ensuring they have a smooth and positive experience with Sweep’s platform.
• Provide excellent customer support by addressing inquiries, troubleshooting issues, and guiding users through complex Salesforce functionalities.
• Build and nurture long-term relationships with customers, understanding their business needs and helping them achieve their goals with Sweep.
• Act as the voice of the customer internally, providing feedback to the product and development teams to enhance Sweep’s offerings.
• Respond to customer requests with patience, empathy, and a focus on delivering clear, helpful solutions.

Requirements

• At least 5 years of experience in a customer success or support role, preferably within the Salesforce ecosystem.
• Strong knowledge of Salesforce products and functionality.
• Exceptional communication skills in English (both verbal and written), with a focus on clarity and empathy.
• Patience and a genuine desire to help customers succeed.
• Excellent problem-solving skills, with the ability to navigate technical challenges and provide clear, actionable guidance.
• A friendly, positive attitude with a focus on delivering top-notch customer experiences.
• Ability to work remotely with availability during New York working hours.