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Technical Support & Solutions Lead/IT Business Analyst (supporting NOAA)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Bachelor's Degree plus 2 years experience, 4 years total experience may substitute degree, Knowledge of Federal Government processes, Experience in project management or systems development, Capability in stakeholder management and communication.

Key responsabilities:

  • Gather, analyze, and document business requirements
  • Conduct meetings with users, SMEs, and technical staff
  • Draft system requirements for approval
  • Support project management through documentation and liaison
  • Analyze business processes for improvements and efficiencies
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ASRC Federal XLarge https://www.asrcfederal.com/
5001 - 10000 Employees
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Job description

Data Networks, Inc (DNC), a subsidiary of ASRC Federal Holding Company, is currently recruiting for a Business Analyst (BA) to support a federal government client.  

The BA is responsible for gathering, analyzing, and documenting business requirements for new features, enhancements, or products, or updating or clarifying existing business requirements, features, enhancements, or products, ensuring that the final software solution meets the needs of the business while adhering to technical constraints. This role requires a deep understanding of both business processes and software development methodologies.

This is a remote full-time position that requires hybrid skillsets covering technical, analytical, project management, organizational change management, IT business analysis skills, combined with stellar communication skills. The candidate must possess strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills to thrive in a highly detailed, matrixed, demanding, and collaborative environment. Work hours will be based on the Eastern Time Zone. 

The duties for this role may include, but are not limited to:

  • Develop requirements, and ensure requirements meet business needs and objectives, including being Specific, Measurable, Attainable, Relevant, and Time-based (SMART).
  • Conduct meetings and workshops with business users, subject matte experts (SMEs), and technical staff to gather requirements and refine them as needed.
  • Draft system requirements for the Government Project Manager to get approved in writing and assist in translating requirements to the software development team.
  • Provide project analysis documentation including business requirements, use cases, sequence diagrams and future state proposals, presentations and briefings.
  • Work with the Deputy PM and Product Owner to support the Government Project Manager, facilitate communication and coordinate tasks among the Development Team, Data Team, and Support Team and ensure necessary information is funneled to the appropriate team members for action.
  • Take thorough, organized meeting notes; document requirements, decisions, and actions; follow-up with decision makers to ensure written approval is obtained.
  • Support the Government Project Manager with planning and material preparation for meetings as needed.
  • Produce, maintain, and update templates, forms, process documents, and slides for reviews.
  • Ensure all documentation is maintained, version-controlled, and accessible to relevant stakeholders throughout the project lifecycle.
  • Analyze business processes to identify areas of improvement, efficiency gains, and opportunities for automation.
  • Apply continual improvement and communicate lessons learned to further improvements in policies, processes, and procedures.
  • Seek innovative strategies to successfully resolve complex business or technical requirement challenges for the IT infrastructure and applications.
  • Collaborate on and document customer requirements: meet with end users to understand challenges and technical solutions, and refine existing requirements as needed.
  • Support the Development Team through the tracking the status of daily project deliverables, updating trackers, coordinating communication among team members, and maintaining an overall awareness of the project deadlines, requests, and goals.

Preferred Experience:

  • Knowledge of the Federal Government budgetary and Financial management processes.
  • Experience in prioritizing requirements and helping the customer prioritize requirements (especially when there are multiple conflicting requirements)
  • Demonstrated ability to be a trusted advocate for the customer.

Requirements

Qualifications:

  • Bachelor’s Degree plus 2 years' experience in project management or systems development. 4 years total experience may be substituted for a Bachelor's Degree.

Essential Skills:

  • Strong engagement, communication and stakeholder management skills, including excellent presentation skills and influencing skills.
  • Experience in virtual collaboration to assist in shaping and developing innovative solutions.
  • Understanding of IT development projects and cycles.
  • Well-developed organizational, interpersonal, and verbal communication skills.
  • Independently thrive in a collaborative, high-demand, fast-paced environment.
  • Excellent writing skills
  • Ability to work on distributed work teams (comfortable working in a 100% remote environment)
  • Ability to transform data and findings into concise, user-friendly spreadsheets and PowerPoint presentations.
  • Work proactively to anticipate management’s questions and meet their needs before being asked
  • Knowing when to ask for help to be able to meet assigned deadlines

Preferred Experience:

  • Knowledge of the Federal Government budgetary and Financial management processes.
  • Experience in prioritizing requirements and helping the customer prioritize requirements (especially when there are multiple conflicting requirements)
  • Demonstrated ability to be a trusted advocate for the customer.
  • Passion for the NOAA mission, a plus.

Client Overview:

The successful candidate will join an existing team of civil servants and contractors at the National Oceanic and Atmospheric Administration (NOAA), National Environmental Satellite, Data and Information Service (NESDIS). NOAA/NESDIS provides secure and timely access to global environmental data and information from satellites and other sources to promote and protect the Nation's security, environment, economy, and quality of life.

NESDIS Headquarters provides programmatic, technical, and budgetary oversight of major satellite programs, as well as satellite ground development, operations, and science. Its executive team is responsible for balancing the needs of a diverse set of programs, while making efficient use of taxpayer dollars, and meeting the observational needs of its main customer, the National Weather Service. NESDIS HQ also provides coordination and support to the NESDIS financial management centers (FMCs), line offices, data centers, and missions, which include major satellite programs like the Geostationary Operational Environmental Satellite -- Series R (GOES-R), and the Joint Polar Satellite System (JPSS) program, the Office of Systems Architecture and Advanced Planning (OSAAP), the Center for Satellite Applications and Research (STAR), the Office of Satellite and Product Operations (OSPO), the Office of Projects, Planning and Analysis (OPPA), and the Office of Satellite Ground Services (OSGS), among others.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Decision Making
  • Advocacy
  • Technical Curiosity
  • Analytical Skills
  • Collaboration
  • Problem Solving
  • Virtual Collaboration

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