Enterprise Solutions Sales Engineer (CCaaS)
About E78
E78 is a leading provider of finance, accounting and technology solutions for middle-market businesses and financial sponsors. Our team delivers platinum-level advisory, talent, and managed services that address the critical finance, technology, and transformation challenges faced by corporate leaders and private equity sponsors across the middle market through the Fortune 500.
For the sixth consecutive year, E78 has made the Inc. 5000 list, at No. 734 in 2024, which includes a three-year revenue growth of 655%
We are a community of results-driven gamechangers, and our passion drives us to achieve success through meaningful work and inspires us to make a lasting impact
E78 is headquartered in Oak Brook, IL with offices around the country. Come join our growing team!
A few reasons why 450+ professionals are thriving at E78:
- Career advancement opportunities
- Flexible Paid Time Off (PTO) - Which includes traditional vacation time and sick leave
- Industry leading maternity benefits, which also includes Parental Leave
- Bonus eligibility
- For every dollar contributed E78 will match up to 4%
- Highly competitive salaries
- 10 Company Paid Holidays
- Opportunity for professional growth
- Blue chip client logos to partner with
- A culture of support and inclusion that fosters collaboration and diversity
- World-class leadership committed to your development
About the Role
This Enterprise Solutions Sales Engineer will support our channel sales team, focusing on mobility expense management at E78. The Enterprise Solutions Sales Engineer will aid in selling our Cost Management Solutions, covering Telecom/Technology Expense Management, Wireless Expense Management, Cloud Expense Management, Audit/Optimization, and Strategic Sourcing. Additionally, the Enterprise Solutions Engineer will act as a technology generalist, working with larger clients and engaging in face-to-face meetings. They will identify and develop opportunities by building strong customer relationships. The Enterprise Solutions Engineer will provide consultation on data centers, edge computing, core infrastructure, cloud services, security, collaboration (CX), and related services, understanding how these technologies facilitate business operations.
Expectations & Duties
- Accountable for meeting the sales quota for the Solution Practice within their designated territory/pod
- Responsibly manage the sales pipeline for Solution Practice prospects by engaging as necessary, following up with potential clients to identify, protect, and secure new business.
- Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration, CX and Services business in existing accounts
- Collaborate, develop and execute strategy for top prospects with the sales team to discover, grow and acquire new business
- Continual training and learning about the company's service offerings in all solution areas through company training and self-study.
- Engage with multiple layers of contacts within an organization, including but not limited to CIO, IT Directors, CTO, and Application Managers.
- Collaborate with sales teams and drive the sales process of the solution, including identifying the opportunity, qualifying, forecasting, decision making criteria, and closing
- Develops the region or territory through strategic account planning carried out in coordination with the account executive and extended team.
- Demonstrates leadership to ensure that the company's recommended solutions are comprehensive, achieve customer expectations and meet customer business needs and planning
- Build strong relationships and trust with the technical decision maker, executive stake holders and own the technical side of customer relationships
- Deliver a world class customer experience according to company standards.
- Educate and develop sales teams on technical selling, product training, services and technology trends by taking advantage of office hours, setting up formal training and relationship building
- Educate customers with product training and positioning technical solution sales cycle management
- Engage in regular one on one meeting with manager and time with team ensuring value prop, resource usage, opportunity development and visibility to Data Center, Cloud, Network, Security, Collaboration and Services business (Corp / District / Rep)
- Perform lead role in representing E78 to the client, providing a single point of contact for E78' Solutions as needed.
- Remain engaged in all aspects of E78 service delivery as it pertains to client base.
Required Education & Experience
- Bachelor's Degree or relevant work experience required
- 5+ years of experience with complex Contact Center sales opportunities (CCaaS required)
- Experience working with Avaya, Cisco, Genesys, Five9, Nice, Ring, Central, or Zoom platforms (required)
- Proficiency with Microsoft Office Products Visio, PowerPoint, Excel, Word
- Advanced knowledge of servers, storage, networking, virtualization, cloud and unified communication and collaboration regarding their impact on the business
- Knowledge of Converged Infrastructure of servers, storage, networking and virtualization regarding their impact on the business
- Deep Familiarity with the RFP process and possess a winning record
- Public and Private Cloud Solutions experience
Salary Range:
$140,000 - $160,000 + Bonus and Commission
E78 is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
