Special Markets Implementation Specialist 🇺🇸

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team!

How does DentaMonitoring's solutions help its clients?

• Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform.
• DentalMonitoring brings the first AI-driven technology in the oral healthcare space.
• With more than 200 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience.
• Our tool, the Scanbox™, helps patients and doctors to easily detect intra oral observation

The Role

• Onboarding new customers and creating custom workflows tailored to the needs of each client
• Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
• Inform partners, doctors, and team members on new features, releases
• Facilitate measurable growth for existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
• Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the Dental Monitoring products
• Acting as a technical bridge between the customers and DentalMonitoring platform
• Form contacts with clients at all levels of the organization
• Influencing the organization’s stakeholders to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
• Ability to effectively influence change of a practice specific workflow when implementing DM solutions
• Respond knowledgeably to inquiries from clients and participants
• Create, compile, and export databases, reports and presentations containing information relevant to internal and external queries as required
• Manage DM specific backend tasks related to specific clients
• Exceptional internal and external cross-cultural communication
• Liaise with Marketing, Billing and Accounting, Customer Experience, and Sales teams and share best practices
• Be aware of their own responsibility regarding information security
• Perform their work according to the applicable policies and procedures
• Contribute actively to the continuous improvement of our ISMS
• Report any observed or suspected weaknesses in our ISMS and any information security incident
• Traveling up to 60% to train and support in person office implementation
• In specific situations may need to perform as a contracted employee of a client

You will be successful in this role if 

• You have a bachelor’s degree or equivalent certification
• You have a min 2 year’s experience in project management, consultancy, and/or training
• You are well-organized, rigorous, and reliable
• You have exceptional communication skills
• You are autonomous and have excellent listening and collaboration skills
• You have a background in med-tech, dental and/or ortho desirable

It would be fantastic if

• A high appreciation for new technology
• Ability to inspire your team & co-workers

Our work environment 

At DentalMonitoring our employees thrive because :

• We are collaborators! It is a core value and our team of researchers, doctors, developers, salespeople and all of our stakeholders work together to put our customers first!
• DM is a diverse, multicultural company. You can find more than 20 nationalities throughout our teams

What we bring to our employees 

• Your ideas will be heard! Our culture promotes initiatives, ownership and feedback.
• Everyone will do their best to help you develop your skills -we can’t all know everything!
• We place significant importance on the quality of work-life balance.

DentalMonitoring is an equal-opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 30 nationalities in different countries all over the world. 

The above is not an exhaustive list of all duties, responsibilities and qualifications associated with the job. Other duties may be assigned.