Join the dynamic and innovative team at b.well Connected Health as a Senior Client Success Manager. We are a cutting-edge organization at the forefront of healthcare technology, dedicated to improving the patient experience and empowering individuals to take control of their health. If you are passionate about driving success in software implementation and have a keen eye for detail, we want to hear from you!
This role is open to fully remote work, and requires full time residence within the US Pacific Standard Time Zone to support the needs of an international client.
What You'll Do:
Client Success Manager utilities strategic thinking and problem solving to oversee the delivery of b.well platform capabilities that create measurable outcomes for our clients. In turn creating lasting client partnerships and achieving b.well growth objectives. Your responsibilities will include:
Project Leadership: Manage end-to-end software implementation, ensuring projects are completed on time and within scope. Lead cross-functional teams, define objectives, and develop comprehensive project plans.
Client Relationship Management: Serve as the primary point of contact and trusted advisor for clients, aligning b.well solutions with their short- and long-term goals to exceed expectations. Capable of communicating effectively and stepping into a trusted advisor role.
Performance Optimization & Growth: Drive client value through contractual alignment, financial objectives, and identify growth opportunities. Monitor progress, optimize client satisfaction, and provide updates to stakeholders.
Strategic Planning & Collaboration: Conduct regular account planning, ensure alignment with client objectives, and collaborate with internal teams to solve problems and exceed performance goals.
Communication & Advocacy: Act as the client’s voice within b.well, ensuring their needs are met. Facilitate client testimonials and case studies to showcase successful partnerships.
Risk Management & Documentation: Implement risk management strategies and maintain thorough project documentation while ensuring data privacy.
Cross-Functional Coordination: Collaborate seamlessly with internal teams and external partners to drive project success.
Monitoring and Reporting: Keep a close eye on project progress, measure performance, and provide regular updates to key stakeholders and executive leadership.
Process Improvement: Lead client workgroups to identify requirements, maintain project progress, and meet deadlines, actively contributing to process improvement.
Technical Expertise: Utilize your familiarity with healthcare systems, data integration, and enterprise software implementation to drive project success.
Job Requirements:
- At least 5 years of proven working experience in project management.
- Previous experience with enterprise software implementation projects.
- Previous experience in client-facing roles.
- Familiarity with healthcare systems, technology, and integrations, including EHRs like Epic, Cerner, and others.
- Excellent client-facing and internal communication skills.
- Experience with data integrations and data integration implementation projects.
- Strong working knowledge of Microsoft Office and ability to easily learn new tools such as Jira, Confluence, and Smartsheet
- Proven ability to work with key stakeholders and executives.
- Strong organizational skills, attention to detail, and multitasking abilities.
- Project Management Professional (PMP) / PRINCE II certification is a plus.
- The ability to quickly adapt to changing circumstances, be resourceful, and find solutions when faced with ambiguity is essential in this role.
Additional Information:
This position is open to fully remote work and requires candidates to either reside in or have the desire and ability to regularly work during the US Pacific Standard Time (PST) zone hours. The role necessitates availability until 6 PM PST to effectively support the needs of an international client. Occasional travel of up to 10% may be necessary to support client/project needs. Flexibility of working hours is required to support the needs of an international client.
Great to Have:
- Experience in working in a B2B2C SaaS product company
- Experience with international technology company software implementations
- Startup & growth stage company experience
- Significant technical capabilities/understanding
- Ability to inspire and motivate the team, even in challenging situations
The target salary range for this position is $140,000 - $175,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Data shows that women, people of color, and other underrepresented groups may be less likely to apply for jobs unless they believe they are a perfect match. But b.well holds diversity amongst its key values, and we have a strong commitment to building our workforce and products through that lens.
You don't have to check every box in this job description to be a great fit for the role! If you're excited about this position and the prospect of working for b.well, please apply. If it turns out this role isn't for you, there may be other openings that could align with your experience and expertise!
We are committed to an inclusive and diverse b.well. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
