Job Overview:
The Leave of Absence (LOA) & Benefits Advocacy Partner is dedicated to helping employees fully understand and access their leave of absence benefits and health and welfare programs. Reporting to the Director of Benefits and People Operations, this role serves as the main advocate for employees, ensuring they feel supported, informed, and empowered throughout the LOA process.
This position emphasizes proactive communication through various channels such as one-on-one consultations, newsletters, and lunch-and-learn sessions, ensuring employees have clear guidance on their benefits. By providing a comprehensive, supportive experience, the LOA & Benefits Advocacy Partner plays a critical role in enhancing the employee experience.
In addition to guiding employees through the leave process, this role will focus on improving communications and resources for both employees and managers, ensuring they are well-informed about time-off, leave policies, and benefit programs.
Job Responsibilities:
Leave Administration and Compliance:
Guide employees through the FMLA, ADA, and other LOA processes, ensuring a seamless experience that complies with state and federal regulations.
Communicate leave options and timelines through clear, employee-friendly channels like newsletters and presentations.
Collaborate with internal teams to streamline processes for intermittent leave, payroll, and workers' compensation, ensuring employees receive accurate information.
Stay updated on legislative changes impacting time off and benefit programs and adapt policies accordingly.
Employee Support and Advocacy:
Serve as the primary point of contact for employees seeking guidance on leave or accommodation requests, ensuring they understand all available resources and benefits.
Conduct regular informational sessions and create resource materials to help employees understand their LOA options and associated benefits.
Partner with our third-party leave administrator to ensure timely updates, answers to employee questions, and quick resolution of any issues.
Ensure smooth return-to-work processes by coordinating accommodations and setting clear expectations for employees and managers.
Education and Communication:
Lead lunch-and-learn sessions, distribute informative newsletters, and maintain ongoing communication to educate employees about their Health & Welfare and LOA benefits available to them.
In partnership with People Experience Business Partners, provide training and resources to managers about how to support employees through leave-related matters.
Ensure that communication around leave decisions and requirements is clear, supportive, and accessible, both verbally and in writing.
Partnership and Collaboration:
Partner with People Experience Business Partners and Managers to inform and escalate concerns regarding status of LOA and Accommodation matters for their employees.
Act as a liaison between employees and short- and long-term disability vendors to ensure outstanding employee concerns and questions are addressed.
Partnering with PX Operations members, provide guidance to the HRIS team on required HRIS updates to time off plans including compliance updates, balance corrections, leave status changes and reporting.
Other Duties:
Job Requirements:
3-5 years of experience in leave management, with a strong focus on customer service.
Comprehensive knowledge of state and federal employment laws (USERRA, FMLA, ADAAA, HIPAA).
Solution-oriented, with a strong commitment to delivering high-quality service and clear, employee-focused communication.
Highly organized, capable of performing well under pressure, with a solid understanding of working with confidential HIPAA information.
Proven ability to create and present engaging communications, including written materials, newsletters, and presentations.
Prior experience with benefit programs and systems, with a preference for experience in Workday.
To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
