Offer summary
Qualifications:
Minimum high school diploma required, 18 months experience in Service Desk role preferred, Knowledge of clinical EMR applications preferred, Basic typing skills and ITSM documentation experience, Strong communication and customer service skills.
Key responsabilities:
- Provide first and second level support to healthcare employees and patients.
- Document calls, research, resolve, and respond to technical questions.
- Assist in resolving user and support issues for positive user satisfaction.
- Maintain knowledge database for efficient patient care.
- Participate in projects to enhance resolution quality and efficiency.