Offer summary
Qualifications:
Proven experience in Telecommunications and Computers., Excellent verbal and written communication skills., Detail oriented with good time management., Strong troubleshooting and problem-solving skills., High School Diploma or equivalent..
Key responsabilities:
- Serve as the first contact for technical assistance.
- Perform remote troubleshooting and resolve issues instantly.
- Handle inquiries with professionalism and courtesy.
- Identify improvements in procedures and monitor equipment.
- Work closely with field technicians on service calls.