Customer Journey Expert Tester – WB FCP

ING provides banking services and complex financing solutions to companies globally. To provide a safe banking environment for our customers, ING must comply with global Anti-Money Laundering (AML) regulations including maintaining robust Know Your Customer (KYC) controls. All KYC related domains work closely together to form the Global Financial Crime & Fraud Prevention (FCFP) organisation, to further the effective and efficient management of ING’s Financial Economic Crime (FEC) risks by establishing shared standardized guidance, technology, and operational processing.

The Customer Due Diligence (CDD) and KYC Control domain ensures that ING has a state-of-the-art CDD practice in place, that adeptly manages both CDD risk & operations as well as overall KYC risk for Retail & Wholesale banking across countries. This includes defining the CDD Target Operating Model, comprising all AML/ KYC related policies and implementing it as a global standard across the world and conducting oversight of bank wide CDD business as usual (BAU) activities, including operational execution across Retail and Wholesale (service ownership).

Purpose of the job

Within the WB FCP Transformation team we are looking for a colleague in the role of “Tester” contributing to the development and implementation of the E2E KYC solutions as well as to the translation of regulatory KYC requirements into KYC processes, (quality) standards and controls, frameworks and workplace instructions, analysis and reporting to enable the organization to become sustainably better at the execution of Financial Crime policies.

Your key responsibilities

As a Tester you:

• Support the validation if (newly developed) functionality meets user story acceptance criteria / business requirements.
• Will effectively communicate and provide feedback on operational and practical applicability of tooling and process functionality.
• Fostering a culture of continuous improvement to KYC standards and requirements.
• Apply one’s experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing KYC landscape and context of digital transformation.

We are looking for

Besides the qualities that are described in ING’s Orange Code, you are an inspiring, approachable candidate and pioneer of the cross-border culture, displaying the following behaviours:

• Ability to take responsibility to increase the customer & employee experience and WB CDD process performance by applying customer journeys based on facts and data.
• Ensure compliance with ING’s policies and standards.
• Proficiency and first-hand operational experience as CDD analyst (esp. within the corporate).
• Courage to question colleagues across the value chain.
• Ability to think out of the box and drive innovation.
• Tech savvy, curious to try out new tooling and processes.
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose. You like to connect people and clear communication is a matter-of-course for you.
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• You get energy from working on concrete and tangible results in a complex and continuously changing environment.

Proven track record and skills required

• You have an academic or master’s degree in Law, Economics, or other relevant field of study.
• Proficient knowledge on the KYC CDD processes and landscape
• 6+ years experience working in global financial services industry with demonstratable success in leading change, preferably with large global financial institutions
• Experience in participating and supporting with change in international roles.
• Personality and the capabilities to optimally function within an Agile environment.
• Analytically strong and make decisions based on data and facts, with a user-centric mindset.
• Communicative and organisational strong, you actively ask for feedback, but you also give constructive feedback on the work of others.
• You know how to manage various stakeholders and are organisation-sensitive.
• You are curious, have a clear vision of your field and the ambition to continue to develop yourself professionally as well as personally.
• Profound knowledge of Excel and PowerPoint.
• Fluent in English.

Wage (gross)

• 3 130 EUR/month
• *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.