Offer summary
Qualifications:
Bachelor's degree in Administration, Engineering, IT or related fields., Minimum 5 years of service management experience., Experience with SAP., Knowledge of project and process management methodologies (ITIL, PMP, etc.)., Advanced skills in management and data analysis tools..
Key responsabilities:
- Coordinate all support services for clients.
- Ensure excellence in customer service and operational efficiency.
- Develop and implement processes to improve service quality.
- Monitor performance indicators and customer satisfaction.
- Collaborate with other company areas for service integration.