Base.com (formerly Baselinker) is an All-In-One Multi Channel Management System trusted by over 27k sellers globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows it offers over 1000+ integrations including Amazon, eBay, Cdiscount, La Redoute, Fnac-Darty, ManoMano, Leroy Merlin, Etsy, Shopify, WooCommerce, Magento, Colissimo, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already established partnerships with the biggest global marketplaces as well as regional leaders.
Headquartered in Poland, Base.com has 8+ independently-run teams across the globe (Brazil, Czech Republic, Romania, India, UK, USA, DACH, India). Currently, we are experiencing exponential growth and are scaling globally. We have made acquisitions, set up new businesses, and grown the team significantly (team size 10x growth in last 3 years) - already exceeding 230 professionals.
We are now looking for
dynamic and entrepreneurial individuals to be part of the founding team in France! Team France will be a crack squad of specialists in product / sales / marketing / implementation / support working to build a deep understanding of our users and grow through product leadership in one of Europe's biggest ecommerce markets.
Our goal is to become the first choice solution for any ecommerce merchant or enterprise doing business in France.
Experience
- min. 3 years of experience in the e-commerce sector
- very good knowledge of the BaseLinker product or similar SaaS or Marketplace back offices (Amazon, Cdiscount, Ebay, Rakuten, ManoMano, FNAC / Darty…)
- accuracy, attention to detail and analytical skill
- highly developed communication skills (inside and outside the organization)
- very good knowledge of English (min. C1)
- knowledge of a second foreign language is welcome (Spanish, Italian, French or German)
Tasks
- 1st line of support for customers and users
- taking care of customer satisfaction with the products, services and functions offered in our tool
- diagnosis and solution of the problem reported by users
- cooperation with technical teams to resolve the requests
- development and updating of the knowledge base in the global Support department
- testing new functionalities
- participation in additional projects in line with strengths and skills
Our offer
- Attractive paycheck/salary and associated benefits
- Real influence over our own Base.com product - we decide how we want to develop
- Significant autonomy and freedom in the French market, and very high growth potential
- Space in a great co working, but 100% remote available for those who prefer!
- Collaboration and experiences with our international teams growing around the world
- Be part of our founding team in France!
