Systems Administrator

Description

Company Description

Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.

Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.

Transnetyx is seeking a full-time System Administrator to join our Team at our headquarters in Memphis, Tennessee. You will be under limited supervision, handling routine and non-routine issues with servers, networks, phone system and disaster recovery plans. Ensures the security of operating systems. Provides support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers, and storage devices. Performs recovery procedures, scheduling, and back-ups. May provide leadership and mentoring for Technical Support roles and desktop technologies. You will model appropriate behavior as exemplified by the YX values, mission, and vision of Transnetyx.

Location: You'll join our local team in Memphis, Tennessee while serving our global community. 

If you haven’t already, we invite you to visit our Careers website to learn more about our Mission and Vision, our Award-Winning Culture, and why our employees have ranked us a Top Workplace six years in a row. We are honored to be recognized as a Top Workplace in the U.S. three years in a row featured in USA Today.

www.transnetyx.com/careers

The Role

WHAT YOU WILL BE DOING DAY TO DAY 

· Builds, configures, installs, maintains, and upgrades difficult but usually not complex Windows server operating systems and hardware. Responsible for physical and virtual server environment and platform including data protection, off-site data management.

· Develops, tests, and validates security solutions on devices such as web servers, mail servers, file servers, routers, and firewalls. May evaluate and implement software fixes (patches) to address system vulnerabilities. May manage secondary disaster recovery location including server copies and data as well as server security and authorizations.

· Provides technical expertise in the management of Cisco network; test and analyze network facilities, including network control software, routers, switches, lines, modems, adapters, and servers. Performs technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations. Monitors data traffic and control network resource performance to ensure high-quality transmission. Identifies, diagnoses, and resolves technical problems related to network failure/integrity.

· Assists with the administration and support for email applications to ensure that the system's integrity and security are not compromised. Provides assistance with set-up and configuration for e-mail services including mailbox provisioning and address book, e-mail filtering and whitelisting, secure e-mail, and mail archive. Provides assistance with provider/vendor relationships for email including email set up and maintenance troubleshooting/opening tickets, and e-mail licensing.

· Ensures consistent internet connectivity between offices, effective firewalls and security, and strong filters for web traffic. Handles telecommunication connections including phone voice traffic over data circuits, provider management, troubleshooting/opening tickets with providers.

· May provide assistance with license management for servers, phone system, and networks.

· Provides technical support for the phone system including servers, on-premises system, troubleshooting, opening tickets, recording greetings for the call center, changes to call routing, call quality, call recording, agent desktop for logins, new queues, changes to the routing as needed, and monitoring incoming and outgoing traffic. Escalate more difficult issues to senior level administrator.

· Disaster recovery duties include servers, networks, phone system, PCs, secondary site maintenance, and regular exercises to prepare for disaster.

· May work with a variety of third-party vendors including vendors for system and network changes, hardware, email systems, all servers, equipment, security, and other areas covered by this position. This includes evaluating proposals.

· Builds knowledge of the organization, processes, and customers. Solves a range of straightforward problems. Analyze possible solutions using standard procedures. Problems faced are difficult and sometimes complex.

· Performs other duties as assigned.

Transnetyx is rated by its employees as a Top Workplace six years in a row in Memphis, Tennessee, where our headquarters is located along with National Recognition as a USA Top Workplace for three consecutive years (2022-2024). We give credit to our strong culture and a team made up of unique individuals who are focused on living our YX 10 Values and serving our company’s mission, serving the research community.

Qualifications

WHAT YOU WILL BRING

EDUCATION:

· Bachelor’s degree in Computer Science or related field or equivalent combination of education and experience.

EXPERIENCE:

· Minimum of three years of previous related experience.

ADDITIONAL SKILLS/ COMPETENCIES:

· Knowledge of server operating systems and virtualization, databases, and networks/security.

· Administration of Microsoft 365 hybrid environment (Entra, Exchange, SharePoint, Purview, etc)

· Virtualization server deployment and maintenance (VMWare, Nutanix, or Hyper V)

· Microsoft Server Solutions (Active Directory, Group Policy, Clustering, etc)

· Knowledge of enterprise networking technologies and terminology (Cisco, Fortinet, Aruba, etc)

· Disaster recovery and server backup experience as well as desktop / laptop imaging and restoration

· Anti-Virus / Anti Malware deployment and policy management experience

· Ability to effectively communicate with and interpret the requirements of end users

· Proficient with Microsoft Office

· Clear and concise communication with strong written and verbal communication skills, including the ability to describe technical solutions to non-technical staff and write clear technical documentation.

· Ability to interact with all levels of internal and external business partners.

· Manage and prioritize work effectively with minimal supervision.

· Respect and discipline for privacy and confidentiality. Know and comply with company privacy policies and regulations.

PHYSICAL DEMANDS:

· Occasionally lifts/pulls/carries up to 25 pounds.

· Frequently required to stand, sit, talk and hear, and use hands to handle, or touch objects or controls.

· On occasion the incumbent may be required to stoop, bend, kneel, or reach above the shoulders.

· Operate typical office equipment such as a computer, telephone, copy machine, etc.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

· Regular mental demands such as comprehension, reasoning, decision making, and strong math skills.

· Occasional Travel >5%.

Why You'll Love Us:

Our company’s mission is to provide the most efficient path to discovery for researchers across the globe. Transnetyx has the technology and processes to provide faster, easier, and more accurate results worldwide to biomedical researchers. By optimizing resources, Transnetyx has paved the way for research to advance and deeper understandings to emerge.  

Transnetyx has genotyped more than 30 million samples in 24 or 72 hours with 99.97% accuracy, and introduced a full suite of complementary services, including Genetic Monitoring, Microbiome Analysis, Transnetyx Tissue, and the Colony + AMI software.  Everything we do and where we focus our energy and talent adds to the amazing work already being done to serve the scientific community.

We are proud of our unique culture of high-performers who LOVE what we do and can be bold in holding ourselves and one another respectfully accountable for the kind of workplace where we can all thrive! 

We offer an extensive array of benefits designed to support your health, well-being, and professional growth. Here’s what you can expect:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) and matching
• Health Savings Accounts (HSAs)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Health & Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Time Off
• Paid Parental Leave
• Long-Term Disability
• Short-Term Disability
• Reimbursements

About Transnetyx

Visit our Careers website to learn more about our benefits and perks, our commitment to Diversity, Equity, Inclusion and Belonging, and why our employees choose Transnetyx.

www.transnetyx.com/careers

DEI Statement:
We are committed to building and developing diverse teams so that we can better understand and serve the multifaceted cultures and identities of our customers.

At Transnetyx, our DEIB efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.

EOE Statement:
Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources.

U.S. Candidates: *Reasonable Accommodations will be made in accordance with the American with Disabilities Act.

Founded in 2000, Transnetyx is dedicated to helping scientists accelerate research with fast, easy, and accurate real-time PCR genotyping. We are the trusted automated genotyping resource for thousands of researchers in universities, hospitals, and bioscience companies around the world.

We offer more than an amazing career but a safe workplace where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values - the YX Ten. We also offer an array of benefits including a comprehensive benefits package for full-time employees, along with notable offerings to our part-time employees, generous paid time off, wellness benefits and initiatives, health reimbursements, and medical coverage starting the day of your employment with no waiting period.  For a more comprehensive list, please visit our careers website at www.transnetyx.com/careers.

Transnetyx is an equal opportunity employer/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at 901.507.0476 or by email at HR@transnetyx.com.

When you apply for employment with Transnetyx, we will process your application data, background, including your employment and education history, assessments, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights.

Transnetyx participates in the E-Verify program in locations as required by law.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.