Partner Product Delivery Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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This position has responsibility for the delivery of partner and Global Business Travel (GBT) Select solutions, including integration and optimization of ground transportation through online and offline channels. Working with our third-party ground and Online Business Tools, (OBT) vendors, Global Distribution Systems, (GDS) and internal partners, you will have accountability for implementing the product roadmap, and solution enablement. You will utilise other GBT systems and standards, third party relationship management, content management, communication to the field, Request For Proposal (RFP) support to internal customers and support for external client meetings.

What You’ll Do:  

• Develop and maintain GBT Select solutions including ground transportation across different countries and GDS.

• Act as subject matter expert for Select sales and client management with regards to GBT’s product offering, technical scope, etc.
• Support the Product Manager to prioritise customer and company development needs.  Create user stories and work with vendors and internal teams to define requirements and delivery schedules.
• Interpret business requirements, identify, and create test strategy approach, build robust test scripts and complete the end-to-end test process. Identify and communicate test status and risks.
• Manage the integration of new products/functionality into end-to-end processes including customer support, automated fulfilment, deployment, profile management, reporting and billing.
• Update product materials and reference/training/support documents including adaptations / translations if required.
• Collaborate with internal & external stakeholders, including release communications.
• Partner with colleagues in various locations to achieve efficiency and consistency in processes.

What We’re Looking For:

• Solid experience working with travel technology and systems.
• Strong analytical and problem-solving skills
• Ability to work with integrated systems, including identifying and resolving dependencies.
• Familiarity with online booking tool configuration, agent point-of-sale tools and booking processes, Amadeus and other GDS, PNRs, and downstream fulfilment systems
• Project Management experience coordinating multi-functional teams.
• Excellent written and verbal communication skills with an ability to engage both technical and non-technical stakeholders.
• English language proficiency
• Planning and scheduling skills to handle busy workload and multiple demands from internal and external customers.
• Comfortable working with globally dispersed and remote teams

This is a virtual/remote role with the option of Hybrid working.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!