Customer Service Agent - Entry Level (Remote, Paid Training!)

Job Overview

Join our dynamic team as an Entry-Level Customer Service Agent, where you will make a meaningful contribution to the medical field by providing outstanding support to our patients. This remote position offers a platform for individuals who are passionate about helping others and are eager to enhance their customer service skills within a rewarding and fast-paced environment.

Key Responsibilities

Responsibilities

As a Customer Service Agent, your role will be instrumental in facilitating the connection between our patients and healthcare professionals. Your primary responsibilities include:

• Answering incoming calls and collecting vital information from callers.
• Effectively communicating that information to the appropriate clinicians.
• Maintaining professionalism and composure during high call volumes and emotionally charged situations.
• Completing comprehensive training to develop effective communication and support strategies.
  
  

Required Skills

To excel in this role, candidates should possess the following skills:

• Exceptional verbal communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient typing skills and familiarity with Microsoft Office and internet navigation.
• A warm and empathetic approach to customer service.
• Access to a personal, high-speed internet connection and a private workspace that ensures patient confidentiality.
  
  

Qualifications

Candidates must meet the following qualifications:

• Must be 18 years of age or older.
• Background check and federal work-eligibility verification will be conducted.
  
  

Career Growth Opportunities

This position not only provides an opportunity to create a positive impact in the lives of others but also offers pathways for career advancement. We are committed to fostering professional development and promoting from within, ensuring that our team members can achieve their full potential.

Company Culture and Values

Our organization values outstanding customer service and teamwork, cultivating an environment that prioritizes both the well-being of our callers and the growth of our team members. We believe in providing the necessary training and support to ensure success in your role.

Compensation And Benefits

• Starting Pay: $18.00 per hour, with potential for rapid pay increases and promotional opportunities.
• Remote Work: This is a home-based position following a two-week training orientation at our Gilbert training center.
• Schedule: Monday to Friday, with some evenings, weekends, and holidays required, with holiday pay at time and a half.
• Benefits: Health, dental, vision, and retirement plans available to full-time employees upon eligibility.
  
  

We invite you to apply and look forward to welcoming you to our dedicated team!

Employment Type: Full-Time