Customer Experience Associate Remote

We are seeking a motivated and detail-oriented Customer Experience Associate to join our dynamic team. In this role, you will be responsible for ensuring that every client’s journey is seamless, from the initial inquiry to post-travel support. You’ll work closely with our travel advisors and sales teams to provide exceptional service, resolving issues and enhancing the overall experience for our valued customers.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to travel bookings and services.
• Assist customers in resolving any pre-travel, in-transit, or post-travel issues, such as itinerary changes, cancellations, and special requests.
• Collaborate with travel agents and other departments to ensure customer needs are met in a timely and efficient manner.
• Provide personalized travel recommendations and information on destinations, accommodations, and transportation options.
• Manage and update customer profiles, ensuring accurate records of preferences, travel history, and communication details.
• Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction.
• Support the sales team by assisting with client follow-ups, confirming reservations, and ensuring all travel documents are accurately processed and delivered.
• Keep up to date with travel trends, policies, and any relevant industry regulations.
• Use customer service management software (CRM) to track interactions and ensure a smooth customer journey.
• Assist with any special projects related to improving the customer experience or expanding service offerings.

Requirements:

• Previous experience in customer service, preferably within the travel industry.
• Strong communication skills, both written and verbal.
• Proficient in handling customer inquiries and problem-solving.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Knowledge of popular travel destinations, airlines, and accommodation options is a plus.
• Familiarity with CRM systems and other customer management tools.
• A customer-first mindset, with a passion for delivering outstanding service.
• Flexibility to work in a shift environment, including some evenings and weekends.

Preferred Qualifications:

• 1-2 years of experience in travel, hospitality, or related industries.
• Experience with travel booking systems (e.g., Amadeus, Sabre, Galileo) is an advantage.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Travel discounts and perks.
• Opportunities for career growth within the company