Collections Specialist - Default Mortgage | Remote Opportunity

Job Overview

Are you eager to advance your career in the mortgage servicing sector? We invite you to explore an exciting opportunity as a Mortgage Specialist in Collections within our esteemed organization. Our core values—respect, trust, integrity, and compassion—drive our commitment to fostering an inclusive and growth-focused work environment.

Key Responsibilities

• Manage a range of mortgage collections inquiries, encompassing payment processing, establishing repayment plans, and negotiating solutions for delinquencies.
• Investigate and resolve customer inquiries and complaints, with a strong emphasis on achieving first-call resolution.
• Monitor delinquent accounts and initiate appropriate collection actions by communicating with account holders and co-signers.
• Operate effectively in a dynamic, structured environment while meeting performance metrics that prioritize quality and productivity.
• Advocate for our products and services while ensuring customer satisfaction and retention.
• Collaborate to achieve individual, team, and departmental objectives related to service level agreements and client satisfaction.
• Complete additional assigned tasks and projects as necessary.
• Ensure compliance with relevant laws and regulations while demonstrating sound ethical judgment in all business practices.
  
  

Required Skills

• Exceptional interpersonal, written, and verbal communication abilities.
• Strong listening and problem-resolution skills.
• Flexibility and adaptability to changing work conditions.
• Strong work ethic, with a commitment to meeting work schedules and deadlines.
• Availability to work nights and weekends as required.
  
  

Qualifications

• High school diploma or GED is required.
• A minimum of one year of experience in the mortgage servicing industry or a call center setting.
• Successful completion of a comprehensive training program.
• Knowledge of pertinent regulations, including:
• Telephone Consumer Protection Act
• Fair Debt Collection Practices Act
• Electronic Funds Transfer Act
• Truth in Lending Act
• Real Estate Settlement Procedures Act
• Fair Credit Reporting Act
• Service Member Civil Relief Act
• Flood Disaster Protection Act
  

Career Growth Opportunities

We are dedicated to the professional growth of our employees, offering extensive training and a culture that encourages advancement within the mortgage servicing industry.

Company Culture And Values

Our organization is built on a foundation of integrity and respect, providing a supportive work environment that promotes both personal and professional development.

Compensation And Benefits

We provide a comprehensive benefits package, which includes:

• Medical, dental, and life insurance
• 401(k) plan with matching contributions
• Tuition assistance
• Paid time off and employee assistance programs
• Vision insurance and referral program.
  
  

Application Process

If you are ready to elevate your career within a reputable company, please confirm your preferred contact phone number and email address for follow-up.

Employment Type: Full-Time